Principal AI Experience Design Lead

Work Initiatives; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

MYOB is reimagining the next generation of its experience at the intersection of AI, automation, insight and human behaviour. You will shape how customers see, feel, and trust AI inside MYOB products, guiding AI experience strategy with other design leaders.

You’ll lead evolution of UX, UI and service patterns to build human, cohesive AI experiences that connect brand, product and data while remaining ethical and useful for users.

Qualifications

• Strong UX/UI and product design experience leading cross-functional projects.
• Experience with AI-powered or data-driven products.
• Proficiency in interaction/visual design and modern prototyping tools.
• Experience shaping scalable design systems across products.
• Ability to connect insights, data and design to business outcomes.
• Comfort working in ambiguity and aligning stakeholders.
• Strong storytelling and communication to influence design.
• Curiosity about AI, agents and automation in design.
• Experience with conversational or generative interfaces.

Responsibilities

• Define the vision for MYOB’s AI-first experience.
• Lead strategic, complex design projects exploring new interfaces and AI workflows.
• Elevate craft, experimentation, and design thinking across teams.
• Raise MYOB’s profile as an innovation-led organisation in the community.
• Coach the business on the value and skills for AI-first design experiences.

Skills

UX/UI design

AI-powered products

Prototyping tools

Design systems

Strategy definition

Ambiguity tolerance

Storytelling

AI-curiosity

Conversational interfaces

Tools

Figma

Framer

V0

Diagram

Job description

MYOB is reimagining the next generation of its experience at the intersection of AI, automation, insight and human behaviour. You will shape how customers see, feel, and trust AI inside MYOB products, guiding AI experience strategy with other design leaders.

You’ll lead evolution of UX, UI and service patterns to build human, cohesive AI experiences that connect brand, product and data while remaining ethical and useful for users.