AI-Driven Office Admin for Disability Services

Recruit Shop Pty Ltd; Brisbane; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Full-Time or Part-Time Options

Central Role in Organisation

AI-enabled workflows

Diverse responsibilities

Job summary

Recruit Shop Pty Ltd is seeking an experienced administrator to support frontline disability services within a modern AI-enabled environment. You will manage inquiries, coordinate participant intake, and ensure accurate CRM records while drafting service agreements and schedules.

The role requires familiarity with AI tools (ChatGPT/ Copilot), platforms like SharePoint and Xero, and knowledge of NDIS fundamentals and compliance. Join a purpose-driven team committed to Respect, Empathy and Dignity.

Qualifications

• Administration experience, preferably in disability services, allied health or care.
• Practical experience using generative AI tools such as ChatGPT, Claude or Copilot.
• Familiarity with platforms like SharePoint, Google Workspace, Xero and ShiftCare or similar.
• Knowledge of NDIS fundamentals, including funding types and basic compliance.
• Awareness of privacy, ethics and data security when using AI tools.
• A valid NDIS Worker Screening Check (or ability to clear one) and Working with Children Check.
• Right to work in Australia, with a current Driver Licence preferred.
• Strong attention to detail and a warm, professional communication style.
• An adaptable, organised approach with curiosity for better ways of working.

Responsibilities

• Being the first point of contact for inquiries via phone, email and digital intake forms.
• Coordinating participant intake and maintaining accurate CRM records.
• Drafting and tracking Service Agreements and support schedules.
• Using AI tools to draft communications and format notes.
• Monitoring support worker credentials and coordinating onboarding and inductions.
• Preparing clean billing batches for Plan Managers, Self-Managed clients and NDIA claims.
• Maintaining day-to-day office functionality and digital document libraries.
• Ensuring documentation meets NDIS Practice Standards.

Skills

Administration

Disability services

Generative AI tools

CRM records

Privacy & data security

NDIS fundamentals

Right to work Australia

Communication

Attention to detail

Tools

SharePoint

Google Workspace

Xero

ShiftCare

CRM systems

Job description

Recruit Shop Pty Ltd is seeking an experienced administrator to support frontline disability services within a modern AI-enabled environment. You will manage inquiries, coordinate participant intake, and ensure accurate CRM records while drafting service agreements and schedules.

The role requires familiarity with AI tools (ChatGPT/ Copilot), platforms like SharePoint and Xero, and knowledge of NDIS fundamentals and compliance. Join a purpose-driven team committed to Respect, Empathy and Dignity.