Office Administrator

RecruitShop; City of Brisbane; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Full-Time or Part-Time options

Central role in a purpose-driven org

Respect, Empathy and Dignity

Modern digital workflows and AI tools

Diverse responsibilities: onboarding,

Job summary

RecruitShop is partnering with a disability services provider in Brisbane to hire an administrative professional who will underpin front-line operations with accuracy and care. You will handle inquiries via phone, email and digital intake forms, coordinate participant intake and maintain CRM records while drafting service agreements and onboarding materials.

Proactive use of AI tools will support drafting communications and organizing notes, with NDIA claims prepared and documented to NDIS

Qualifications

• Administrative experience, preferably in disability services, allied health or care.
• Practical experience using generative AI tools such as ChatGPT, Claude or Copilot.
• Familiarity with platforms like SharePoint, Google Workspace, Xero and ShiftCare or similar.
• Knowledge of NDIS fundamentals, including funding types and basic compliance.
• Awareness of privacy, ethics and data security when using AI tools.
• A valid NDIS Worker Screening Check (or ability to clear one) and Working with Children Check.
• Right to work in Australia, with a current Driver Licence preferred.
• Strong attention to detail and a warm, professional communication style.
• An adaptable, organised approach with curiosity for better ways of working.

Responsibilities

• Be the first point of contact for inquiries via phone, email and digital intake forms.
• Coordinating participant intake and maintaining accurate CRM records.
• Drafting and tracking Service Agreements and support schedules.
• Using AI tools like ChatGPT or Copilot to draft communications and format notes.
• Monitoring support worker credentials and coordinating onboarding and inductions.
• Preparing clean billing batches for Plan Managers, Self-Managed clients and NDIA claims.
• Maintaining day-to-day office functionality and digital document libraries.
• Ensuring documentation meets NDIS Practice Standards.

Skills

Administrative experience

Disability services

Generative AI tools

Privacy and data security

Attention to detail

Professional communication

Tools

SharePoint

Google Workspace

Xero

ShiftCare

Job description

• EARN $80k to $85k pa + Super | Negotiable Based on Experience
• Join a Disability Support Provider Guided by Respect, Empathy and Dignity
• Utilise Your Administration Experience in a Modern, AI-Enabled Workplace

• EARN $80k to $85k pa + Super | Negotiable Based on Experience
• Join a Disability Support Provider Guided by Respect, Empathy and Dignity
• Utilise Your Administration Experience in a Modern, AI-Enabled Workplace

About The Company

Our client is a disability support services provider committed to the values of Respect, Empathy and Dignity. They deliver compliant, client-focused support to participants, backed by modern digital workflows, automation and AI productivity tools.

About The Opportunity

The primary purpose of this position is to provide the administrative backbone for front-line disability support operations, ensuring the smooth, compliant and client-focused delivery of services.

Reporting directly to the Operations Manager, some of your responsibilities will include:

• Being the first point of contact for inquiries via phone, email and digital intake forms
• Coordinating participant intake and maintaining accurate CRM records
• Drafting and tracking Service Agreements and support schedules
• Using AI tools like ChatGPT or Microsoft Copilot to draft communications and format notes
• Monitoring support worker credentials and coordinating onboarding and inductions
• Preparing clean billing batches for Plan Managers, Self-Managed clients and NDIA claims
• Maintaining day-to-day office functionality and digital document libraries
• Ensuring documentation meets NDIS Practice Standards

About You

The successful candidate will have:

• Administration experience, preferably in disability services, allied health or care
• Practical experience using generative AI tools such as ChatGPT, Claude or Copilot
• Familiarity with platforms like SharePoint, Google Workspace, Xero and ShiftCare or similar
• Knowledge of NDIS fundamentals, including funding types and basic compliance
• Awareness of privacy, ethics and data security when using AI tools
• A valid NDIS Worker Screening Check (or ability to clear one) and Working with Children Check
• Right to work in Australia, with a current Driver Licence preferred
• Strong attention to detail and a warm, professional communication style
• An adaptable, organised approach with curiosity for better ways of working

What’s in it for You?

• Competitive Salary of $80k to $85k pa + Super
• Full-Time or Part-Time Options | Choose What Suits You
• Central Role in a Purpose-Driven Organisation
• Join a Provider Guided by Respect, Empathy and Dignity
• Work with Modern Digital Workflows and AI Tools
• Varied Role Spanning Onboarding, Compliance, Billing and Office Logistics
• Get Hands-On with ShiftCare, Xero, SharePoint or Google Workspace
• Opportunity to Help Streamline How the Office Operates