NDIS Compliance & Office Administrator

Skillz4me Inc; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Skillz4Me is seeking an organised administration professional to support NDIS compliance and staff records. You will manage intake documents, service agreements and risk assessments while maintaining confidential information.

In this role you will coordinate onboarding and mandatory training, track validation checks, and respond to inquiries from participants and families. A detail-oriented approach and proficiency with Microsoft Office are essential.

Qualifications

• Experience in NDIS or disability-sector administration and a working understanding of NDIS compliance requirements.
• An NDIS Worker Screening Check and Working with Children Check, or willingness to obtain them.

Responsibilities

• Maintain participant intake records, service agreements, risk assessments and other required documentation.
• Support compliance with the NDIS Practice Standards and relevant requirements, including preparations for internal reviews, external audits and registration renewals.
• Maintain incident, complaints and feedback registers, escalate matters promptly and identify opportunities to improve processes.
• Maintain employee compliance records, including NDIS Worker Screening Checks, Working with Children Checks and required qualifications or certifications.
• Track expiry dates, follow up missing documentation and ensure required checks are in place before staff undertake relevant duties.
• Coordinate onboarding administration, employment paperwork and mandatory training records.
• Keep participant information and service documentation accurate in our management systems.
• Respond professionally to calls, emails and enquiries from participants, families and external stakeholders.
• Support management with correspondence, records and general office administration while protecting confidential information.

Skills

Organisational skills

Attention to detail

Communication

Discretion with confidential info

Microsoft Office

Digital recordkeeping

NDIS compliance knowledge

Tools

ShiftCare

Job description

Working closely with management and our support team, you will maintain compliance documentation, coordinate staff records and onboarding and keep day-to-day office administration running smoothly. You will take ownership of your work, manage competing priorities and contribute to continuous improvement.

Key responsibilities

Maintain participant intake records, service agreements, risk assessments and other required documentation.

Support compliance with the NDIS Practice Standards and relevant requirements, including preparations for internal reviews, external audits and registration renewals.

Maintain incident, complaints and feedback registers, escape matters promptly and identify opportunities to improve processes.

Maintain employee compliance records, including NDIS Worker Screening Checks, Working with Children Checks and required qualifications or certifications.

Track expiry dates, follow up missing documentation and help ensure required checks are in place before staff undertake relevant duties.

Coordinate onboarding administration, employment paperwork and mandatory training records.

Keep participant information and service documentation accurate in our management systems.

Respond professionally to calls, emails and enquiries from participants, families and external stakeholders.

Support management with correspondence, records and general office administration while protecting confidential information.

About you

Experience in NDIS or disability-sector administration and a working understanding of NDIS compliance requirements.

Excellent organisation, attention to detail, communication skills and discretion with confidential information.

Confidence with Microsoft Office and digital recordkeeping; ShiftCare or similar software experience is desirable.

An NDIS Worker Screening Check and Working with Children Check, or willingness to obtain them.

About us

Skillz4Me is a not-for-profit organisation creating opportunities for people with disability to develop skills, build confidence and participate meaningfully in their communities. Our team is committed to person-centred services and a supportive environment for participants, families and staff.

A supportive, collaborative team that values teamwork and mutual respect.

Purpose-driven work where your contribution supports safe, quality disability services.

Opportunities to develop your skills and contribute to better systems and processes.