AI-Driven Mid-Market Account Executive

Fin. The highest performing Customer Agent; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Fin, now part of Salesforce, is transforming how businesses deliver customer experiences with AI-powered agents and a unified support stack. As a Mid-Market Account Executive, you’ll own growth across a portfolio of fast-growing customers, driving revenue expansion and strong retention through strategic, data-driven plays.

You’ll engage with senior leaders to articulate AI-driven value, design territory plans, and collaborate with Marketing, Product, and Customer Success to align GTM.

Qualifications

• 5+ years in a quota-carrying role managing a book of business (~50 accounts).
• 3+ years selling SaaS solutions in complex, high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products with deep knowledge of AI applications.
• Track record of overachievement; exceeding quota and driving revenue growth.

Responsibilities

• Own and grow a portfolio of Fin’s mid market customers; driving revenue expansion, retention, and long-term loyalty.
• Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin’s platform to business impact.
• Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with data-backed plans.
• Partner cross-functionally with Marketing, Product, and Customer Success; translating customer needs into product innovation and GTM alignment.
• Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
• Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

Skills

Quota carrying sales

SaaS sales

Procurement navigation

AI product selling

Quotas overachievement

Job description

Fin, now part of Salesforce, is transforming how businesses deliver customer experiences with AI-powered agents and a unified support stack. As a Mid-Market Account Executive, you’ll own growth across a portfolio of fast-growing customers, driving revenue expansion and strong retention through strategic, data-driven plays.

You’ll engage with senior leaders to articulate AI-driven value, design territory plans, and collaborate with Marketing, Product, and Customer Success to align GTM.