Aged Care Roster & Admin Coordinator (3-Month Contract)

Regis Aged Care; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Job summary

Regis Aged Care is seeking a Customer Service Coordinator for a fixed-term 3-month contract to manage rostering and administrative functions across regional Home Care Services. You will support the General Manager with leadership and commercial oversight, ensuring rosters match client care needs and maintaining essential compliance.

Key duties include scheduling, staff availability, and responding to client and family inquiries while coordinating meetings and activities.

Qualifications

• Excellent communication and active listening skills.
• Demonstrated customer service experience in a fast-paced environment.
• Experience in roster management.
• Proficient with Microsoft Office and related platforms.
• Proven ability to communicate effectively with team members at all levels.
• Experience in an Aged Care environment is advantageous.
• Excellent time management and multi-tasking under pressure.

Responsibilities

• Coordinate client appointment calendars and service allocation.
• Maintain staff availability and roster management.
• Generate and modify rosters to ensure service levels meet care needs.
• Reflect staff changes, annual leave and client requirements in rosters.
• Provide high-quality customer service and respond to client and family inquiries.
• Coordinate meetings, agendas, invitations and general home events.

Skills

Communication

Customer service

Roster management

Microsoft Office

Time management

Attention to detail

Tools

Microsoft Office Suite

Job description

Regis Aged Care is seeking a Customer Service Coordinator for a fixed-term 3-month contract to manage rostering and administrative functions across regional Home Care Services. You will support the General Manager with leadership and commercial oversight, ensuring rosters match client care needs and maintaining essential compliance.

Key duties include scheduling, staff availability, and responding to client and family inquiries while coordinating meetings and activities.