Rostering & Client Services Coordinator (3-Month Contract)

Regis Aged Care; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Maxxia discounts

Private health insurance discounts

Wellness programs

Salary packaging & novated leasing

Employee recognition programs

Job summary

Regis Aged Care is seeking a Customer Service Coordinator for a fixed-term 3-month contract in Western Australia. You will oversee staff rostering, administrative duties for regional Home Care Services, and support the General Manager with leadership and commercial oversight.

Key duties include coordinating client calendars, maintaining rosters, and ensuring service levels meet care needs while handling inquiries with professionalism. Prior experience in aged care is advantageous.

Qualifications

• Strong communication and active listening.
• Experience delivering customer service in a fast-paced environment.
• Experience in roster management.
• Experience in aged care is advantageous.

Responsibilities

• Coordinate client appointment calendars and service allocation.
• Maintain staff availability and roster management.
• Generate and modify rosters, ensuring service levels are compliant with care needs.
• Maintain rosters to reflect staff changes, annual leave and changing client requirements.
• Provide high-quality customer service.
• Respond to client, family and customer enquiries.
• Coordinate meetings, agendas and invitations, plus event management.
• Ad hoc reception tasks.

Skills

Communication skills

Customer service experience

Roster management

MS Office

Cross-team communication

Attention to detail

Tools

MS Office Suite

Job description

Regis Aged Care is seeking a Customer Service Coordinator for a fixed-term 3-month contract in Western Australia. You will oversee staff rostering, administrative duties for regional Home Care Services, and support the General Manager with leadership and commercial oversight.

Key duties include coordinating client calendars, maintaining rosters, and ensuring service levels meet care needs while handling inquiries with professionalism. Prior experience in aged care is advantageous.