Home Support Officer

Uniting NSW & ACT; Flinders; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Fitness Passport

Job summary

Uniting NSW ACT is seeking a full-time, on-site administration and front-of-house professional at Uniting Elanora, Shellharbour NSW. You will support residents and families, manage inquiries and bookings, and help with day-to-day operations and records management.

You will work with the management team to deliver person-centred care, promote privacy, and build community connections while adhering to workplace policies.

Qualifications

• Typically requires Certificate III in Business Administration or equivalent, or significant relevant experience.
• Demonstrated experience in reception, office administration and customer service in a busy service environment.
• Excellent written and verbal communication skills with a resident-centred approach.
• Attention to detail and ability to maintain confidential records.
• Good digital literacy and ability to learn CRM, rostering and electronic records systems.
• Ability to organise work, manage priorities and meet deadlines with limited supervision.
• Rostering experience in aged care, community care, retail or hospitality.
• Understanding of WHS principles and risk-management practices.
• Ability to work onsite Monday to Friday and meet pre-employment requirements.

Responsibilities

• Deliver front-of-house customer service to residents, families, visitors, contractors and prospective residents.
• Provide administrative support across inquiries, documentation, bookings, communications, purchasing and records management.
• Build positive relationships with residents, staff, families and community stakeholders.
• Communicate effectively with clients of varied needs and backgrounds.
• Capture inquiries, prepare rosters, process purchasing and manage client bookings.
• Engage with the community to promote Uniting services and maintain privacy and confidentiality.
• Promote continuous improvement aligned with Aged Care Accreditation Standards.

Skills

Reception

Office administration

Customer service

Communication

Digital literacy

Rostering

Time management

Record keeping

Education

Certificate III in Business Administration

Equivalent qualification or aged care experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM system

Invoicing software

Purchasing system

Electronic records systems

Job description

• Full-time, Permanent Position (Mon – Fri)
• Based in Shellharbour NSW at Uniting Elanora
• Award Rate role + Super and NFP Salary Packaging

About Uniting Elanora

Having the freedom to make choices helps residents feel at home. And that’s what Uniting Elanora Shellharbour is all about.

There are 5 separate households, each with 20 residents and our Uniting Homemaker ensures that the community is thriving and doing things that are meaningful and enjoyable.

Household Living– our innovative approach to care – empowers residents to live their day their way, just as they would in any family home.

About the opportunity This role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.

Key responsibilities may include

• Deliver exceptional front-of-house customer service to residents, families, visitors, contractors, and prospective residents with varied needs and backgrounds.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and community stakeholders while promoting a welcoming and inclusive environment prompting the services of Uniting.
• Communicating well with clients with varied needs and backgrounds.
• Performing various administrative tasks such as capturing enquiries, preparation of rosters, purchasing, and client bookings.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

Qualifications / Requirements

Typically, this role requires Certificate III in Business Administration, an equivalent qualification or experience within a similar position in Aged Care as well as:

• Demonstrated experience in reception, office administration and customer service in a busy service environment.
• Excellent written and verbal communication skills, with a respectful and person-centred approach to residents, families, visitors and employees.
• Attention to detail and demonstrated ability to maintain accurate, confidential records.
• Good digital literacy, including Microsoft Outlook, Word and Excel, and the ability to learn and use CRM, invoicing, purchasing, rostering and electronic records systems.
• Ability to organise work, manage competing priorities, meet deadlines and follow through on allocated actions with limited supervision.
• Previous rostering experience in aged care, community care, retail or hospitality.
• Understanding of work health and safety principles and risk-management practices.
• Ability to work onsite Monday to Friday and meet Uniting pre-employment screening and evidence requirements.

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.

We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.