Aged Care Customer Relations Specialist - Retention

BlueCare; Caboolture; Presencial; AUD 39.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging benefits

Staff discount

Descripción de la vacante

BlueCare is seeking a Customer Relations Specialist to join the Community Sales team in Caboolture. This permanent full-time role handles inbound and outbound contact, acting as a subject-matter expert to support customers after funding is secured.

You will manage a diverse caseload, ensure appropriate enquiries are directed to the Customer Admission Specialists, and deliver outstanding service across shifts 8 AM–5 PM, Monday to Friday.

Formación

• Experience in customer retention and relations within an aged care environment.
• Ability to handle inbound and outbound inquiries with empathy and clarity.
• Strong communication and problem-solving skills.

Responsabilidades

• Manage new and existing customers and their loved ones via inbound and outbound contact.
• Guide customers on their journey post-funding acquisition as SME.
• Match prospective customers to Customer Admission Specialists to complete their journey.

Conocimientos

Customer service

Call center operations

Retention experience

Inbound & outbound

Descripción del empleo

BlueCare is seeking a Customer Relations Specialist to join the Community Sales team in Caboolture. This permanent full-time role handles inbound and outbound contact, acting as a subject-matter expert to support customers after funding is secured.

You will manage a diverse caseload, ensure appropriate enquiries are directed to the Customer Admission Specialists, and deliver outstanding service across shifts 8 AM–5 PM, Monday to Friday.