Aged Care Customer Experience Specialist

UnitingCare Health; Caboolture; On-site; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Salary packaging benefits

Staff discount

Job summary

BlueCare in Caboolture is seeking a Customer Relations Specialist to join our community sales team. This permanent full-time role handles inbound and outbound contact centre activities, focusing on customer retention and support for clients and their families.

You will act as a subject matter expert, guiding customers through their journey after funding is acquired, managing a diverse caseload, and coordinating with Customer Admission Specialists to complete the journey into services with

Qualifications

• Experience in customer retention and relations within an aged care environment.

Responsibilities

• Manage new and existing customers and their loved ones via inbound and outbound contact.
• Guide customers on their journey post-acquisition of funding as SME and route to Customer Admission Specialists.

Skills

Inbound & outbound contact centre

Customer retention

Job description

BlueCare in Caboolture is seeking a Customer Relations Specialist to join our community sales team. This permanent full-time role handles inbound and outbound contact centre activities, focusing on customer retention and support for clients and their families.

You will act as a subject matter expert, guiding customers through their journey after funding is acquired, managing a diverse caseload, and coordinating with Customer Admission Specialists to complete the journey into services with