Customer Relations Specialist

Blue Care; Caboolture; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Salary packaging benefits

Staff discount

12 weeks paid parental leave

2 weeks paid partner leave

Job summary

BlueCare in Caboolture is seeking a Customer Relations Specialist to join our community sales contact centre on a permanent, full-time basis. You will manage new and existing customers and their loved ones via both inbound and outbound calls, guiding them through the journey after funding is obtained.

We value resilient, empathetic communicators who can resolve issues and retain customers. The role runs 8am–5pm, Monday to Friday, with salary packaging benefits and staff discounts available, plus

Qualifications

• Experience in customer retention or relations in service environments.
• Strong communication and problem-solving skills.
• Ability to handle a diverse caseload with empathy.

Responsibilities

• Manage new and existing customers and their loved ones via inbound and outbound contact.
• Act as SME to guide customers on their journey post funding acquisition.
• Quality the level of enquiry and match prospects to specialists for service continuation.

Skills

Customer relations

Inbound/outbound calls

Retention

Communication

Job description

Customer Relations Specialist | BlueCare | Community Sales Permanent full time inbound & outbound contact centre opportunity Caboolture location. Monday to Friday hours $34.57 per hour + Salary packaging benefits + Access to a staff discount

Make a meaningful difference with Blue Care Are you an experience customer retention and relations professionals looking to apply your skill sets in an aged care environment? If so, we would love to hear from you.

The role of Customer Relations Specialist is part of the specialist team within our contact centre, you’ll be accountable for managing new and existing customers and their loved ones via both inbound and outbound contact. The role will see you acting as an SME to guide our customers on their journey post-acquisition of funding. Managing a diverse case-load, the role is designed to quality the level of enquiry and match prospective customers to be seen by one of the Customer Admission Specialists to complete their journey into services with BlueCare.

What Makes a difference for us?

As a highly experienced contact centre resolution or retention specialists, you will be providing exceptional customer service through your communication and problem solving skills, continually working towards resolution. You will present with the confidence, empathy, and interpersonal skills to talk to people from all walks of life, including clients experiencing challenging personal circumstances. You’ll demonstrate resilience in providing the best customer service possible on each and every call. You’ll have flexibility to be rostered across shifts from 8AM to 5PM Monday to Friday.

Employee Benefits:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family

We’d love you to be too Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts.

For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example.

So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.

UnitingCare - Join us