Customer Relations Specialist

UnitingCare Children, Young People and Families; Caboolture; On-site; AUD 65,000 - 100,000; Full time

Job summary

UnitingCare Children, Young People and Families in Caboolture is seeking a Customer Relations Specialist for BlueCare. The role involves handling inbound and outbound calls to support customers and their families, with a focus on retention and service quality.

You will work within a specialist contact centre team, guiding customers post-funding and coordinating with Customer Admission Specialists to move them through the journey into BlueCare services.

Qualifications

• Experience in customer retention and relations within a contact centre.
• Ability to handle inbound and outbound calls.
• Experience in aged care or healthcare-related customer service is desirable.

Responsibilities

• Manage new and existing customers via inbound and outbound contact.
• Act as SME to guide customers on their journey post-funding acquisition.
• Match prospective customers to be seen by the Customer Admission Specialists.

Skills

Customer service

Communication skills

Problem solving

Job description

UnitingCare Children, Young People and Families – Caboolture QLD

Full time

2d ago , from UnitingCare Children, Young People and Families

Customer Relations Specialist | BlueCare | Community Sales

• Permanent full time inbound & outbound contact centre opportunity
• Caboolture location. Monday to Friday hours
• $3457 per hour + Salary packaging benefits + Access to a staff discount

Make a meaningful difference with Blue Care

Are you an experience customer retention and relationsprofessionals looking to apply your skill sets in an aged care environment? If so, we would love to hear from you.

The role of Customer Relations Specialist is part of the specialist team within our contact centre, you’ll be accountable for managing new and existing customers and their lovedonesvia both inbound and outbound contact. The role will see you acting as an SME to guide our customers on their journey post-acquisition of funding.

Managing a diverse case-load, the role is designed to quality the level of enquiry and match prospective customers to be seen by one of the Customer Admission Specialists to complete their journey into services with BlueCare.

What Makes a difference for us?

As a highly experienced contact centre resolution or retention specialists, you will be providing exceptional customer service through your communication and problem solving skills, continually working towards resolution.

You will present with the confidence, empathy, and interpersonal skills to talk to people from all walks of life, including clients experiencing challenging personal circumstances. You’ll demonstrate resilience in providing the best customer service possible on each and every call.

You’ll have flexibility to be rostered across shifts from 8AM to 5PM Monday to Friday.

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15900) and meal entertainment (up to $2650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital,you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.