Aged Care Customer Care & Retention Specialist

UnitingCare Health Pty Ltd.; Caboolture; On-site; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Salary packaging benefits

Access to a staff discount

Job summary

BlueCare in Caboolture is seeking a Customer Relations Specialist for our community sales and contact centre. This permanent full-time role handles inbound and outbound inquiries, guides customers through funding journeys, and supports admission decisions.

You will join a dedicated team, deliver exceptional service, and benefit from salary packaging and staff discounts. Working hours are Monday to Friday, 8am to 5pm, with rostered shifts.

Responsibilities

• Guide customers on their journey post-acquisition of funding.
• Manage a diverse case-load and route to Customer Admission Specialists to progress the journey.
• Manage new and existing customers and their loved ones via inbound and outbound contact.
• Provide exceptional customer service with clear communication and problem-solving on each call.

Job description

BlueCare in Caboolture is seeking a Customer Relations Specialist for our community sales and contact centre. This permanent full-time role handles inbound and outbound inquiries, guides customers through funding journeys, and supports admission decisions.

You will join a dedicated team, deliver exceptional service, and benefit from salary packaging and staff discounts. Working hours are Monday to Friday, 8am to 5pm, with rostered shifts.