Aged Care Customer Relations Specialist

UnitingCare Children, Young People and Families; Caboolture; On-site; AUD 65,000 - 100,000; Full time

Job summary

UnitingCare Children, Young People and Families in Caboolture is seeking a Customer Relations Specialist for BlueCare. The role involves handling inbound and outbound calls to support customers and their families, with a focus on retention and service quality.

You will work within a specialist contact centre team, guiding customers post-funding and coordinating with Customer Admission Specialists to move them through the journey into BlueCare services.

Qualifications

• Experience in customer retention and relations within a contact centre.
• Ability to handle inbound and outbound calls.
• Experience in aged care or healthcare-related customer service is desirable.

Responsibilities

• Manage new and existing customers via inbound and outbound contact.
• Act as SME to guide customers on their journey post-funding acquisition.
• Match prospective customers to be seen by the Customer Admission Specialists.

Skills

Customer service

Communication skills

Problem solving

Job description

UnitingCare Children, Young People and Families in Caboolture is seeking a Customer Relations Specialist for BlueCare. The role involves handling inbound and outbound calls to support customers and their families, with a focus on retention and service quality.

You will work within a specialist contact centre team, guiding customers post-funding and coordinating with Customer Admission Specialists to move them through the journey into BlueCare services.