Aged Care Customer Experience Manager

Opal Healthcare; Perth; On-site; AUD 74,000 - 101,000; Full time

Benefits offered by this job

Mentoring programs

Study sponsorship

Leadership role

Team culture

Full-time hours

Job summary

Opal HealthCare’s Carine Parkside Care Community, located just northwest of Perth, is seeking a Customer Support Manager. You will lead the site’s customer experience and administration, guiding prospective residents and families with warmth, dignity and care.

This permanent full-time role involves coaching the administration and reception team, building strong relationships with residents, families, referrers and the local community, and ensuring accurate, timely processing of all customer

Qualifications

• Experience in a customer-facing leadership role, ideally within aged care or healthcare settings.
• Strong communication and relationship-building skills.
• Demonstrated ability to lead, motivate and develop a small team.

Responsibilities

• Welcome and guide prospective residents and families through enquiries, tours, admissions and transition into care.
• Lead, coach and support the administration and reception team to deliver responsive, professional service.
• Build trusted relationships with residents, families, referrers and local community partners.
• Oversee day-to-day customer service and administration processes, ensuring accuracy, timeliness and compliance.
• Support occupancy, admissions and customer engagement activities in partnership with site leadership.
• Manage sensitive conversations with empathy, professionalism and discretion.
• Promote a positive, welcoming and person-centred culture across the care community.

Skills

Customer leadership

Communication

Team development

Organisational skills

Empathy

Job description

Opal HealthCare’s Carine Parkside Care Community, located just northwest of Perth, is seeking a Customer Support Manager. You will lead the site’s customer experience and administration, guiding prospective residents and families with warmth, dignity and care.

This permanent full-time role involves coaching the administration and reception team, building strong relationships with residents, families, referrers and the local community, and ensuring accurate, timely processing of all customer