Admissions & Customer Experience Leader

Opal Healthcare; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time

Competitive salary + 12% super

Paid parental leave

Flexible public holiday options

Opal HealthCare Academy

Referral bonus up to $5,000

Job summary

Opal HealthCare’s Newstead Grand Care Community seeks a Customer Support Manager to lead admissions, occupancy growth, administration and service excellence. You will work with the General Manager to deliver outstanding resident experiences while supporting sales and team leadership.

The role focuses on managing customer journeys, front-of-house service, and collaboration with stakeholders to maintain high occupancy and seamless operations within a leading aged care environment.

Qualifications

• Proven experience in sales, admissions, customer service, or business development.
• Strong ability to build relationships and deliver exceptional customer experiences.
• Demonstrated experience achieving sales and occupancy targets.
• Experience leading and developing administration or customer service teams.
• Excellent communication, organisational, and time management skills.
• Strong attention to detail and ability to manage competing priorities.
• Experience with CRM systems, Salesforce experience highly regarded.
• Willingness to complete: Pre-employment medical; Police Check.

Responsibilities

• Lead the customer journey from first enquiry through to admission and move-in.
• Drive occupancy growth through proactive sales and relationship management.
• Conduct tours and support prospective residents and families through the aged care admission process.
• Manage customer enquiries, sales pipelines, and admissions administration.
• Lead and support the administration and customer support team.
• Deliver exceptional front-of-house, reception, and customer service experiences.
• Build strong relationships with residents, families, referrers, and community stakeholders.
• Support payroll, roster administration, invoicing, accounts, and operational administration functions.
• Ensure accurate record management, compliance, and reporting across business systems.
• Identify opportunities to improve customer experience, occupancy, and operational efficiency.

Skills

Sales

Admissions

Customer service

Relationship building

CRM experience

Education

Bachelor's degree in Business/Admin/Marketing

Tools

Salesforce

CRM systems

Job description

Opal HealthCare’s Newstead Grand Care Community seeks a Customer Support Manager to lead admissions, occupancy growth, administration and service excellence. You will work with the General Manager to deliver outstanding resident experiences while supporting sales and team leadership.

The role focuses on managing customer journeys, front-of-house service, and collaboration with stakeholders to maintain high occupancy and seamless operations within a leading aged care environment.