Customer Experience Manager - Aged Care (Full-Time)

Opal Healthcare; Perth; On-site; AUD 74,000 - 101,000; Full time

Benefits offered by this job

Mentoring programs

Scholarships up to $15,000

Meaningful leadership role

Supportive team culture

Stable full-time hours

Job summary

Opal HealthCare is seeking a Customer Support Manager at Carine Parkside Care Community, 15 minutes northwest of Perth. This permanent full-time role places you as the first contact for prospective residents and families, guiding them through enquiries, tours, admissions and transition into care with dignity, respect and care.

You will lead the site’s customer experience and administration, build strong community relationships and ensure services reflect Opal HealthCare’s values of Compassion,

Qualifications

• Experience in a customer-facing leadership role, ideally within aged care or healthcare.
• Strong communication and relationship-building skills to support families during important life decisions.

Responsibilities

• Welcome and guide prospective residents and families through enquiries, tours, admissions and transition into care.
• Lead, coach and support the administration and reception team to deliver responsive, professional service.
• Build trusted relationships with residents, families, referrers and local community partners.
• Oversee day-to-day customer service and administration processes, ensuring accuracy, timeliness and compliance.
• Support occupancy, admissions and customer engagement activities in partnership with site leadership.
• Manage sensitive conversations with empathy, professionalism and discretion.
• Promote a positive, welcoming and person-centred culture across the care community.

Skills

Customer-facing leadership

Relationship-building

Staff coaching

Organisational skills

Job description

Opal HealthCare is seeking a Customer Support Manager at Carine Parkside Care Community, 15 minutes northwest of Perth. This permanent full-time role places you as the first contact for prospective residents and families, guiding them through enquiries, tours, admissions and transition into care with dignity, respect and care.

You will lead the site’s customer experience and administration, build strong community relationships and ensure services reflect Opal HealthCare’s values of Compassion,