Admissions & Customer Experience Lead – Aged Care

Opal Aged Care; Brisbane; Sur place; AUD 95 000 - 120 000; Plein temps

Avantages offerts par ce poste

12% superannuation

Paid parental leave

Flexible public holiday options

Opal HealthCare Academy

Career progression opportunities

Team member discounts

Referral bonus up to 5000

Résumé du poste

Opal HealthCare’s Newstead Grand Care Community in Brisbane is seeking a Customer Support Manager to lead admissions, occupancy growth, administration, and customer service. Working closely with the General Manager, you will deliver an exceptional resident and family experience while supporting sales, team leadership, and daily operations.

You will manage front-of-house, set up processes, lead a customer-focused team, and build strong relationships with residents, families and referrers to

Qualifications

• Proven experience in sales, admissions, customer service, or business development.
• Strong ability to build relationships and deliver exceptional customer experiences.
• Demonstrated experience achieving sales and occupancy targets.
• Experience leading and developing administration or customer service teams.
• Excellent communication, organisational, and time management skills.
• Strong attention to detail and ability to manage competing priorities.
• Experience with CRM systems, Salesforce experience highly regarded.
• Willingness to complete: Pre-employment medical, Police Check.

Responsabilités

• Lead the customer journey from first enquiry through to admission and move-in
• Drive occupancy growth through proactive sales and relationship management
• Conduct tours and support prospective residents and families through the aged care admission process
• Manage customer enquiries, sales pipelines, and admissions administration
• Lead and support the administration and customer support team
• Deliver exceptional front-of-house, reception, and customer service experiences
• Build strong relationships with residents, families, referrers, and community stakeholders
• Support payroll, roster administration, invoicing, accounts, and operational administration functions
• Ensure accurate record management, compliance, and reporting across business systems
• Identify opportunities to improve customer experience, occupancy, and operational efficiency

Connaissances

Sales

Admissions

Customer service

Business development

CRM systems

Formation

Tertiary qualification in Business/Administration/Marketing

Description du poste

Opal HealthCare’s Newstead Grand Care Community in Brisbane is seeking a Customer Support Manager to lead admissions, occupancy growth, administration, and customer service. Working closely with the General Manager, you will deliver an exceptional resident and family experience while supporting sales, team leadership, and daily operations.

You will manage front-of-house, set up processes, lead a customer-focused team, and build strong relationships with residents, families and referrers to