Aged Care Client Contracts Officer – Fixed-Term

Uniting; Newcastle-Maitland; On-site; AUD 47,000 - 52,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Fitness Passport

Job summary

Uniting NSW.ACT is seeking a thoughtful Client Contracts Officer to join the Client Administration Team in Garden Suburb Office. You will guide older Australians and families through financial and contractual aspects of moving into aged care, ensuring information is clear and handled with care.

You will manage Permanent Residential Care Residency Agreements, coordinate with Residential Aged Care Services, and monitor admissions and payments while maintaining accurate records in the Finance

Qualifications

• Higher School Certificate or equivalent administrative experience.
• Experience in administration, ideally in aged care, health, or community services.
• Excellent written and verbal communication with a calm, professional manner.
• Strong attention to detail and accurate data entry.
• Collaborative mindset with a passion for customer service.

Responsibilities

• Be a warm point of contact for clients and families, explaining accommodation fees, means tests and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements with accuracy and timeliness.
• Coordinate with Residential Aged Care Services for admissions, bed offers and documentation.
• Monitor admissions and payment details for compliance with legislation and contracts.
• Maintain records in the Finance System and respond promptly to client enquiries.
• Support the Client Administration Team to ensure compassionate service.

Skills

Communication

Attention to detail

Customer service

AX/PeoplePoint experience

Team collaboration

Education

Higher School Certificate

Tools

AX/PeoplePoint

Job description

Uniting NSW.ACT is seeking a thoughtful Client Contracts Officer to join the Client Administration Team in Garden Suburb Office. You will guide older Australians and families through financial and contractual aspects of moving into aged care, ensuring information is clear and handled with care.

You will manage Permanent Residential Care Residency Agreements, coordinate with Residential Aged Care Services, and monitor admissions and payments while maintaining accurate records in the Finance