Residential & TAC - Client Contracts Officer

Uniting NSW & ACT; Newcastle-Maitland; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

NFP salary packaging up to $18,550

U rewards program

Fitness Passport

Purchase of additional leave

Job summary

Uniting NSW & ACT is seeking a thoughtful Client Contracts Officer to join the Client Administration Team at Garden Suburb Office. You will guide older Australians and families through financial and contractual aspects of entering aged care, ensuring compassion, clarity, and integrity in every interaction.

Responsibilities include managing Permanent Residential Care Residency Agreements, liaising with Residential Aged Care Services, and maintaining accurate records in the Finance System.

Qualifications

• Administrative or clerical experience in a health or community services context.
• Excellent written and verbal communication skills, with a calm, professional manner.
• Strong attention to detail and accurate data entry (AX/PeoplePoint experience is a plus).

Responsibilities

• Be the main contact for clients and families, providing clear information about accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements, ensuring documents are accurate and timely.
• Coordinate with Residential Aged Care Services for admissions, bed offers, and client documentation.
• Monitor admissions and payment details ensuring compliance with legislation and contracts.
• Maintain records and respond to client account enquiries in the Finance System.
• Support the Client Administration Team to ensure clients feel respected and cared for.

Skills

Administrative experience

Aged care/health service experience

Written and verbal communication

Attention to detail and data entry

Customer service

Education

Higher School Certificate or equivalent

Tools

AX/PeoplePoint

Job description

Residential & TAC - Client Contracts Officer

Full-time Fixed Term Position - 30th June 2027
Garden Suburb Office
$35.99 per hour + Super + NFP Salary Packaging benefits

About Uniting

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our values are Compassionate, Respectful, Imaginative,andBold, and guide everything we do.

We’re here for older Australians and their families, helping them navigate the next chapter of life with comfort, confidence, and care.

The Role

We’re looking for a thoughtful and empathetic Client Contracts Officerto join our dedicated Client Administration Team inGarden Suburb Office.

In this role, you’ll become a trusted source of information and reassurance for older people and their families — guiding them through the financial and contractual aspects of moving into aged care. You’ll help them understand their options, feel supported, and know that everything is being handled with care and integrity.

What You’ll Do

• Be a warm, knowledgeable point of contact for clients and families — answering questions and providing clear information about accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements, ensuring all documentation is accurate, timely, and compliant.
• Coordinate with Residential Aged Care Services to ensure smooth and efficient processing of admissions, bed offers, and client documentation.
• Monitor admissions and payment details, ensuring accuracy and compliance with legislative and contractual requirements.
• Maintain accurate records and data in our Finance System and respond promptly to any client account enquiries.
• Support the overall efficiency and effectiveness of the Client Administration Team, ensuring our clients always feel respected and cared for.

About You

You’re someone who finds meaning in helping others — particularly older people and their families at what can be a complex and emotional time. You’re patient, organised, and have a genuine desire to make things easier for others.

You’ll also bring:

• Higher School Certificate or equivalent experience in an administrative or clerical role.
• Experience in administration, ideally within aged care, health, or community services.
• Excellent written and verbal communication skills, with a calm and professional phone manner.
• Strong attention to detail and accurate data entry skills (experience with AX/PeoplePoint is a plus).
• A collaborative mindset and a passion for great customer service.

Why Uniting?

Working at Uniting means being part of something bigger. You’ll be part of a team that truly makes a difference — helping people feel informed, valued, and supported every step of the way.

You’ll also enjoy:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive, inclusive, and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.