Aged Care Client Contracts Officer (Residential)

Uniting NSW & ACT; Newcastle; On-site; AUD 43,000 - 56,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Fitness Passport

Job summary

Uniting NSW.ACT, based in Garden Suburb, is seeking a dedicated Client Contracts Officer to support older Australians and their families with the financial and contractual aspects of moving into aged care. You will guide them through options, ensuring they feel supported and treated with care and integrity.

The role is full-time, located at Garden Suburb Office, with duties including preparing Residency Agreements, coordinating admissions, and maintaining records in our Finance System.

Qualifications

• Higher School Certificate or equivalent experience in an administrative or clerical role.
• Experience in administration, ideally within aged care, health, or community services.
• Excellent written and verbal communication skills, with a calm and professional phone manner.
• Strong attention to detail and accurate data entry skills.

Responsibilities

• Serve as a warm, knowledgeable point of contact for clients and families.
• Explain accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements.
• Coordinate with Residential Aged Care Services for admissions and documentation.
• Monitor admissions and payment details for compliance.
• Maintain accurate records in the Finance System and respond to enquiries.
• Support the Client Administration Team's efficiency and client care.

Skills

Communication skills

Attention to detail

Data entry

Customer service

Education

Higher School Certificate or equivalent

Tools

AX/PeoplePoint

Job description

Uniting NSW.ACT, based in Garden Suburb, is seeking a dedicated Client Contracts Officer to support older Australians and their families with the financial and contractual aspects of moving into aged care. You will guide them through options, ensuring they feel supported and treated with care and integrity.

The role is full-time, located at Garden Suburb Office, with duties including preparing Residency Agreements, coordinating admissions, and maintaining records in our Finance System.