Residential & TAC - Client Contracts Officer

Uniting; Newcastle-Maitland; On-site; AUD 47,000 - 52,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Fitness Passport

Job summary

Uniting NSW.ACT is seeking a thoughtful Client Contracts Officer to join the Client Administration Team in Garden Suburb Office. You will guide older Australians and families through financial and contractual aspects of moving into aged care, ensuring information is clear and handled with care.

You will manage Permanent Residential Care Residency Agreements, coordinate with Residential Aged Care Services, and monitor admissions and payments while maintaining accurate records in the Finance

Qualifications

• Higher School Certificate or equivalent administrative experience.
• Experience in administration, ideally in aged care, health, or community services.
• Excellent written and verbal communication with a calm, professional manner.
• Strong attention to detail and accurate data entry.
• Collaborative mindset with a passion for customer service.

Responsibilities

• Be a warm point of contact for clients and families, explaining accommodation fees, means tests and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements with accuracy and timeliness.
• Coordinate with Residential Aged Care Services for admissions, bed offers and documentation.
• Monitor admissions and payment details for compliance with legislation and contracts.
• Maintain records in the Finance System and respond promptly to client enquiries.
• Support the Client Administration Team to ensure compassionate service.

Skills

Communication

Attention to detail

Customer service

AX/PeoplePoint experience

Team collaboration

Education

Higher School Certificate

Tools

AX/PeoplePoint

Job description

Residential & TAC - Client Contracts Officer

Full-time Fixed Term Position - 30th June 2027
Garden Suburb Office
$35.99 per hour + Super + NFP Salary Packaging benefits

About Uniting

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our values are Compassionate, Respectful, Imaginative, and Bold, and guide everything we do.

We’re here for older Australians and their families, helping them navigate the next chapter of life with comfort, confidence, and care.

The Role

We’re looking for a thoughtful and empathetic Client Contracts Officer to join our dedicated Client Administration Team in Garden Suburb Office.

In this role, you’ll become a trusted source of information and reassurance for older people and their families — guiding them through the financial and contractual aspects of moving into aged care. You’ll help them understand their options, feel supported, and know that everything is being handled with care and integrity.

What You’ll Do

• Be a warm, knowledgeable point of contact for clients and families — answering questions and providing clear information about accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements, ensuring all documentation is accurate, timely, and compliant.
• Coordinate with Residential Aged Care Services to ensure smooth and efficient processing of admissions, bed offers, and client documentation.
• Monitor admissions and payment details, ensuring accuracy and compliance with legislative and contractual requirements.
• Maintain accurate records and data in our Finance System and respond promptly to any client account enquiries.
• Support the overall efficiency and effectiveness of the Client Administration Team, ensuring our clients always feel respected and cared for.

About You

You’re someone who finds meaning in helping others — particularly older people and their families at what can be a complex and emotional time. You’re patient, organised, and have a genuine desire to make things easier for others.

You’ll also bring:

• Higher School Certificate or equivalent experience in an administrative or clerical role.
• Experience in administration, ideally within aged care, health, or community services.
• Excellent written and verbal communication skills, with a calm and professional phone manner.
• Strong attention to detail and accurate data entry skills (experience with AX/PeoplePoint is a plus).
• A collaborative mindset and a passion for great customer service.

Why Uniting?

Working at Uniting means being part of something bigger. You’ll be part of a team that truly makes a difference — helping people feel informed, valued, and supported every step of the way.

You’ll also enjoy:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive, inclusive, and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.