Aged Care Client Contracts Officer

Uniting; Newcastle; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

NFP salary packaging available

U rewards program with exclusive discs

Fitness Passport – gym discounts

Job summary

Uniting is seeking a Client Contracts Officer to join the Client Administration Team at Garden Suburb Office. You will manage Permanent Residential Care Residency Agreements, coordinate admissions, and support billing and compliance processes.

The role emphasizes compassionate client service, accurate data handling, and collaboration with aged care services. It offers a fixed-term, full-time position through 30 June 2027 with competitive benefits.

Qualifications

• Higher School Certificate or equivalent experience in an administrative or clerical role.
• Experience in administration, ideally within aged care, health, or community services.
• Excellent written and verbal communication skills, with a calm and professional phone manner.
• Strong attention to detail and accurate data entry skills (experience with AX/PeoplePoint is a plus).
• A collaborative mindset and a passion for great customer service.

Responsibilities

• Be a warm, knowledgeable point of contact for clients and families — answering questions and providing clear information about accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements, ensuring all documentation is accurate, timely, and compliant.
• Coordinate with Residential Aged Care Services to ensure smooth and efficient processing of admissions, bed offers, and client documentation.
• Monitor admissions and payment details, ensuring accuracy and compliance with legislative and contractual requirements.
• Maintain accurate records and data in our Finance System and respond promptly to any client account enquiries.
• Support the overall efficiency and effectiveness of the Client Administration Team, ensuring our clients always feel respected and cared for.

Skills

Customer service

Communication

Data entry

Administrative experience

Education

Higher School Certificate or equivalent

Tools

AX/PeoplePoint

Job description

Uniting is seeking a Client Contracts Officer to join the Client Administration Team at Garden Suburb Office. You will manage Permanent Residential Care Residency Agreements, coordinate admissions, and support billing and compliance processes.

The role emphasizes compassionate client service, accurate data handling, and collaboration with aged care services. It offers a fixed-term, full-time position through 30 June 2027 with competitive benefits.