Hybrid Team Leader — Aged Care Contracts & Admissions

Uniting; Unanderra; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Not-for-profit salary packaging

Fitness Passport

Additional paid leave

Employee discounts

Job summary

Uniting is seeking a Team Manager to lead the Client Contract Officer Team across Newcastle and Unanderra, overseeing admissions, residency agreements and financial/contractual obligations for Permanent Residential Aged Care. This role combines leadership, stakeholder engagement and process improvement in a hybrid environment.

You will manage a dispersed team, drive service standards and ensure regulatory compliance, while traveling monthly to support operations and strengthen relationships with

Qualifications

• Minimum five years' experience in the residential aged care sector.
• Experience leading teams in remote or hybrid working environments.
• Experience in aged care administration, resident admissions, contractual documentation or financial processes.
• Applied knowledge of aged care regulatory requirements and Medicare subsidy claims processes.
• Strong customer service skills with sensitive financial and contractual discussions.
• Excellent attention to detail and a commitment to maintaining accurate documentation and records.
• Ability and willingness to travel between Newcastle and Unanderra once per month to support team leadership.

Responsibilities

• Lead, manage and develop the Client Contract Officer team and Client Residential Support Officer, fostering a collaborative, accountable and high-performing team culture.
• Oversee the preparation, negotiation and issuance of Permanent Residential Aged Care Residency Agreements and associated bed movement documentation.
• Ensure all admission and residency documentation is accurate, complete and finalised within required regulatory timeframes.
• Support financial and contractual discussions with residents and their representatives, including accommodation payments, payment methods and ongoing financial obligations.
• Oversee follow-up of accommodation payment arrangements, outstanding lump sums, resident fees and other account-related matters in collaboration with residents, representatives, Services Australia and internal Finance teams.
• Provide guidance and support to Service Managers and administrative teams regarding bed offers, vacancies, bed movements, admissions and financial or contractual requirements.
• Ensure processes, work instructions and documentation remain current and aligned with legislative requirements, organisational policies and disclosure obligations.
• Monitor team performance, workload allocation and service standards, ensuring operational objectives and deadlines are achieved.
• Lead, coach and develop a geographically dispersed workforce across Newcastle and Unanderra, maintaining engagement, communication and accountability across remote and hybrid working arrangements.
• Travel to the alternate site once per month to provide face-to-face leadership, coaching, team support and operational oversight.
• Build strong relationships with internal and external stakeholders to resolve complex enquiries and support effective service delivery.
• Identify and implement continuous improvement initiatives to streamline workflows, improve productivity, strengthen compliance and enhance the client experience.
• Champion the effective use of systems, technology and standardised processes to improve operational efficiency.
• Promote a culture of feedback, learning, professional development, safety and continuous improvement.

Skills

People leadership

Stakeholder engagement

Communication skills

Attention to detail

Education

Higher School Certificate or equivalent clerical/administrative experience

Relevant tertiary qualification (Lean or Six Sigma) highly regarded

Job description

Uniting is seeking a Team Manager to lead the Client Contract Officer Team across Newcastle and Unanderra, overseeing admissions, residency agreements and financial/contractual obligations for Permanent Residential Aged Care. This role combines leadership, stakeholder engagement and process improvement in a hybrid environment.

You will manage a dispersed team, drive service standards and ensure regulatory compliance, while traveling monthly to support operations and strengthen relationships with