Residential & TAC - Client Contracts Officer

Uniting; Newcastle; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

NFP salary packaging available

U rewards program with exclusive discs

Fitness Passport – gym discounts

Job summary

Uniting is seeking a Client Contracts Officer to join the Client Administration Team at Garden Suburb Office. You will manage Permanent Residential Care Residency Agreements, coordinate admissions, and support billing and compliance processes.

The role emphasizes compassionate client service, accurate data handling, and collaboration with aged care services. It offers a fixed-term, full-time position through 30 June 2027 with competitive benefits.

Qualifications

• Higher School Certificate or equivalent experience in an administrative or clerical role.
• Experience in administration, ideally within aged care, health, or community services.
• Excellent written and verbal communication skills, with a calm and professional phone manner.
• Strong attention to detail and accurate data entry skills (experience with AX/PeoplePoint is a plus).
• A collaborative mindset and a passion for great customer service.

Responsibilities

• Be a warm, knowledgeable point of contact for clients and families — answering questions and providing clear information about accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements, ensuring all documentation is accurate, timely, and compliant.
• Coordinate with Residential Aged Care Services to ensure smooth and efficient processing of admissions, bed offers, and client documentation.
• Monitor admissions and payment details, ensuring accuracy and compliance with legislative and contractual requirements.
• Maintain accurate records and data in our Finance System and respond promptly to any client account enquiries.
• Support the overall efficiency and effectiveness of the Client Administration Team, ensuring our clients always feel respected and cared for.

Skills

Customer service

Communication

Data entry

Administrative experience

Education

Higher School Certificate or equivalent

Tools

AX/PeoplePoint

Job description

Client Contracts Officer

Client Contracts Officer

$35.99 per hour + Super + NFP Salary Packaging benefits

Client Contracts Officer

Full-time Fixed Term Position - 30th June 2027

Garden Suburb Office

$35.99 per hour + Super + NFP Salary Packaging benefits

About Uniting

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our values are Compassionate, Respectful, Imaginative,andBold, and guide everything we do.

We’re here for older Australians and their families, helping them navigate the next chapter of life with comfort, confidence, and care.

The Role

We’re looking for a thoughtful and empathetic Client Contracts Officer to join our dedicated Client Administration Team inGarden Suburb Office.

What You’ll Do

• Be a warm, knowledgeable point of contact for clients and families — answering questions and providing clear information about accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements, ensuring all documentation is accurate, timely, and compliant.
• Coordinate with Residential Aged Care Services to ensure smooth and efficient processing of admissions, bed offers, and client documentation.
• Monitor admissions and payment details, ensuring accuracy and compliance with legislative and contractual requirements.
• Maintain accurate records and data in our Finance System and respond promptly to any client account enquiries.
• Support the overall efficiency and effectiveness of the Client Administration Team, ensuring our clients always feel respected and cared for.

About You

You’re someone who finds meaning in helping others — particularly older people and their families at what can be a complex and emotional time. You’re patient, organised, and have a genuine desire to make things easier for others.

You’ll also bring:

• Higher School Certificate or equivalent experience in an administrative or clerical role.
• Experience in administration, ideally within aged care, health, or community services.
• Excellent written and verbal communication skills, with a calm and professional phone manner.
• Strong attention to detail and accurate data entry skills (experience with AX/PeoplePoint is a plus).
• A collaborative mindset and a passion for great customer service.

Why Uniting?

Working at Uniting means being part of something bigger. You’ll be part of a team that truly makes a difference — helping people feel informed, valued, and supported every step of the way.

You’ll also enjoy:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive, inclusive, and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.