Aged Care Admin Officer Part-Time, Customer-Focused

Northern Health; Melbourne; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health and wellbeing programs

Flexible work options

Inclusive workplace

Salary packaging

Library services

Descripción de la vacante

Northern Health is seeking an Administration Officer for the Aged Care Assessment team in Melbourne’s northern region. The role involves handling bookings, enquiries, and coordinating administrative tasks to support timely, accurate assessments for clients and families.

You will work with assessment staff, maintain client records and ensure privacy and confidentiality. This fixed-term, part-time role emphasizes professional communication and collaborative teamwork within a multidisciplinary

Formación

• Experience in administration or customer service, ideally within a health, aged care or community services environment.
• Strong organisational and time-management skills, with the ability to prioritise competing demands in a busy service environment.
• Proven ability to provide professional, compassionate and respectful customer service, particularly when communicating with older people, families, carers and healthcare professionals.
• Well-developed verbal and written communication skills and confidence managing telephone and electronic enquiries.
• Demonstrated attention to detail and ability to maintain accurate client information, bookings and administrative records.
• Good computer literacy and the ability to confidently use electronic client-management and administrative systems including My Aged Care portal.
• Ability to work collaboratively within a multidisciplinary team while also working independently and taking responsibility for allocated tasks.
• An understanding of privacy, confidentiality and appropriate handling of sensitive client information.
• Experience with My Aged Care systems and aged care assessment processes would be highly regarded.

Responsabilidades

• Complete assessment bookings, respond to enquiries, manage administrative processes and complete end-processing activities associated with My Aged Care assessments.
• Work closely with assessment staff and other members of the team to ensure clients receive timely, accurate and well-coordinated support throughout the assessment process.

Conocimientos

Administration

Customer service

My Aged Care

Privacy

Data entry

Herramientas

MS Office

Descripción del empleo

Northern Health is seeking an Administration Officer for the Aged Care Assessment team in Melbourne’s northern region. The role involves handling bookings, enquiries, and coordinating administrative tasks to support timely, accurate assessments for clients and families.

You will work with assessment staff, maintain client records and ensure privacy and confidentiality. This fixed-term, part-time role emphasizes professional communication and collaborative teamwork within a multidisciplinary