Aged Care Front Desk & Admin Officer

Uniting; Parramatta; Presencial; AUD 24 000 - 32 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

NFP salary packaging

U Rewards program

Fitness Passport

Additional leave purchase

Inclusive work environment

Resumo da oferta

Uniting Lilian Wells in North Parramatta is seeking a warm, engaging Home Support Officer for a Part Time Admin role. You’ll deliver front-of-house service and provide administrative support across inquiries, bookings and records management, while building relationships with residents and families.

You will work with the team to support clients and families, ensuring privacy, dignity and person-centered care in line with accreditation standards.

Qualificações

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• Previous experience in aged or community care valued.
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict.
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone.
• Proficiency in Microsoft Office applications, with experience using Copilot, Canva, or similar publishing tools desirable.
• Great organization and time management skills.
• Experience using client/data management systems.

Responsabilidades

• Deliver front-of-house customer service to residents, families, visitors, contractors, and prospective residents.
• Provide administrative support across enquiries, documentation, bookings, communications, purchasing and records management.
• Build positive relationships with residents, staff, families and community stakeholders while promoting a welcoming environment.
• Communicate effectively with clients with varied needs and backgrounds.
• Capture enquiries, prepare rosters, manage purchasing and client bookings.
• Engage with community connections and promote Uniting services.
• Facilitate timely and confidential communications and protect client privacy.
• Support compliance with Aged Care Accreditation Standards.

Conhecimentos

Customer service

Attention to detail

Time management

Tech skills

Microsoft Office

Communication

Problem solving

Formação académica

Certificate 3 in Business Administration

Customer Service certificate / equivalent

Ferramentas

Microsoft Office

Copilot

Canva

Descrição da oferta de emprego

Uniting Lilian Wells in North Parramatta is seeking a warm, engaging Home Support Officer for a Part Time Admin role. You’ll deliver front-of-house service and provide administrative support across inquiries, bookings and records management, while building relationships with residents and families.

You will work with the team to support clients and families, ensuring privacy, dignity and person-centered care in line with accreditation standards.