Administration Officer

Northern Health; Melbourne; In loco; AUD 34.000 - 44.000; Part-time

Vantaggi offerti da questo lavoro

Health and wellbeing programs

Flexible work options

Inclusive workplace

Salary packaging

Library services

Descrizione del lavoro

Northern Health is seeking an Administration Officer for the Aged Care Assessment team in Melbourne’s northern region. The role involves handling bookings, enquiries, and coordinating administrative tasks to support timely, accurate assessments for clients and families.

You will work with assessment staff, maintain client records and ensure privacy and confidentiality. This fixed-term, part-time role emphasizes professional communication and collaborative teamwork within a multidisciplinary

Competenze

• Experience in administration or customer service, ideally within a health, aged care or community services environment.
• Strong organisational and time-management skills, with the ability to prioritise competing demands in a busy service environment.
• Proven ability to provide professional, compassionate and respectful customer service, particularly when communicating with older people, families, carers and healthcare professionals.
• Well-developed verbal and written communication skills and confidence managing telephone and electronic enquiries.
• Demonstrated attention to detail and ability to maintain accurate client information, bookings and administrative records.
• Good computer literacy and the ability to confidently use electronic client-management and administrative systems including My Aged Care portal.
• Ability to work collaboratively within a multidisciplinary team while also working independently and taking responsibility for allocated tasks.
• An understanding of privacy, confidentiality and appropriate handling of sensitive client information.
• Experience with My Aged Care systems and aged care assessment processes would be highly regarded.

Mansioni

• Complete assessment bookings, respond to enquiries, manage administrative processes and complete end-processing activities associated with My Aged Care assessments.
• Work closely with assessment staff and other members of the team to ensure clients receive timely, accurate and well-coordinated support throughout the assessment process.

Conoscenze

Administration

Customer service

My Aged Care

Privacy

Data entry

Strumenti

MS Office

Descrizione del lavoro

Reference Number:54463:Administration OfficerEmployment Type:Fixed Term Part Time (PT)Location:Northern Health (All Campuses)

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Administration Officer to join the Aged Care Assessment team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role:

The ACA Administration Officer plays a key role in supporting the efficient delivery of Aged Care Assessment services. Often the first point of contact for clients, families, carers and community stakeholders, you will provide a professional, responsive and customer-focused service while supporting the broader ACA team to achieve service requirements and Key Performance Indicators.

This varied role includes completing assessment bookings, responding to enquiries, managing administrative processes and completing end-processing activities associated with My Aged Care assessments. You will work closely with assessment staff and other members of the team to ensure clients receive timely, accurate and well-coordinated support throughout the assessment process.

To be successful in this role you will have:

• Experience in administration or customer service, ideally within a health, aged care or community services environment.
• Strong organisational and time-management skills, with the ability to prioritise competing demands in a busy service environment.
• Proven ability to provide professional, compassionate and respectful customer service, particularly when communicating with older people, families, carers and healthcare professionals.
• Well-developed verbal and written communication skills and confidence managing telephone and electronic enquiries.
• Demonstrated attention to detail and ability to maintain accurate client information, bookings and administrative records.
• Good computer literacy and the ability to confidently use electronic client-management and administrative systems including My Aged Care portal.
• Ability to work collaboratively within a multidisciplinary team while also working independently and taking responsibility for allocated tasks.
• An understanding of privacy, confidentiality and appropriate handling of sensitive client information.
• Experience with My Aged Care systems and aged care assessment processes would be highly regarded.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

• Health and Wellbeing programs, including our new 'Thrive' program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.

For further details, please refer to the Position Description. Alternatively, you can contact Angela Ruzzene Program Manager 9495 3442 or email ***************@nh.org.au