Aged Care Administration Officer - Frontline Support

Institute for Urban Indigenous Health Ltd; Margate; On-site; AUD 55,000 - 75,000; Full time

Job summary

Institute for Urban Indigenous Health Ltd is seeking an Administration Officer – Aged Care in Queensland. The role focuses on delivering effective administration and communications support to enable aged care service teams to meet objectives.

You will provide frontline customer service to clients, support Team Leaders and Community Support Workers, handle enquiries, assist with rosters, and manage routine admin tasks and document preparation.

Qualifications

• Experience in office/administration/reception roles.
• Desirable: Demonstrated experience working with Aboriginal and Torres Strait Islander people and/or communities.
• Preferable Certificate III in Administration or relevant area.

Responsibilities

• Provide frontline customer service to Aged Care clients and stakeholders.
• Provide day-to-day support to Team Leaders, Community Support Workers and clients by answering enquiries, perform basic roster changes and welcoming visitors to the site.
• Coordinate provision of general administration support including photocopying, compilation of materials/folders, preparation for conferences and meetings and shredding of documents.
• Coordinate general word processing duties including typing letters, agendas, minutes and reports.

Skills

Frontline customer service

Administration

Reception

Office communications

Education

Certificate III in Administration

Relevant area

Tools

MS Word

Typing

Job description

Institute for Urban Indigenous Health Ltd is seeking an Administration Officer – Aged Care in Queensland. The role focuses on delivering effective administration and communications support to enable aged care service teams to meet objectives.

You will provide frontline customer service to clients, support Team Leaders and Community Support Workers, handle enquiries, assist with rosters, and manage routine admin tasks and document preparation.