Aftersales Advisor: Parts & Solutions

Transport Engineering Solutions Pty Ltd; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Transport Engineering Solutions Pty Ltd is seeking an Aftersales Representative to be the first point of contact for customers, delivering expert support beyond spare parts.

You will respond to enquiries by phone, email or in person, provide pricing and lead times, coordinate with service, warehouse and technical teams, and process orders in line with company policies. This is a permanent full-time role with on-the-job training and employee benefits.

Qualifications

• Previous experience in a customer service or parts advisory role, preferably in an industrial or automotive environment.
• Strong problem-solving skills and a proactive approach to customer support.
• Excellent communication and interpersonal skills.
• A team player with a customer-first mindset.
• Ability to multitask and manage time effectively.
• Familiarity with ERP systems (e.g., Workday, SAP, Greentree) and Microsoft Office Suite.

Responsibilities

• Respond to customer enquiries via phone, email, and in person, with a focus on delivering timely and effective solutions.
• Provide accurate information on spare parts availability, pricing, and lead times.
• Collaborate with internal departments (e.g., service, warehouse, technical) to resolve customer queries that extend beyond parts.
• Process orders and return claims in line with company policies.
• Support the Spare Parts Team Lead with administrative and operational tasks as required.
• Contribute to a positive team culture and uphold high standards of customer service.

Skills

Customer service

Communication

Interpersonal skills

Team player

Time management

Tools

ERP systems

MS Office

Job description

Transport Engineering Solutions Pty Ltd is seeking an Aftersales Representative to be the first point of contact for customers, delivering expert support beyond spare parts.

You will respond to enquiries by phone, email or in person, provide pricing and lead times, coordinate with service, warehouse and technical teams, and process orders in line with company policies. This is a permanent full-time role with on-the-job training and employee benefits.