After Hours Support Coordinator (Canberra)

Capability Support; Canberra; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Market leading pay-rates

Ongoing certified training and develop

Employee Assistance Program

Professional and career development

Progressive organisation

Inclusive office environment

Job summary

Capability Support in Canberra is seeking an After Hours Support professional to manage after hours services on a rotating roster, including weekends. The role runs 4:00PM–11:45PM, with part-time options available.

You will handle inquiries, provide remote assistance to staff and clients, and contribute to the After Hours and Quality Frameworks. We value trauma-informed practice, strong literacy, and stakeholder engagement.

Qualifications

• Qualification in Community Services, Management, Psychology, Social Work or Youth/Disability is desirable, but not required.
• Knowledge of trauma, or complex behaviours is an advantage.
• Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
• High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
• Excellent literacy and writing skills
• Working with Vulnerable People Card (Or ability to obtain one)
• Willingness to undergo Child, Youth and Families Suitabilty Check
• Valid police check (or willingness to undertake one)

Responsibilities

• Provide comprehensive remote assistance to frontline Capability Staff Members.
• Provide qualitative checks and tasks for the people supported by Capability.
• Build rapport and relationships with stakeholders, frontline staff members and clients of Capability.
• Make decisions during high pressure situations, supported by the Key Management Team.
• Provide detailed reports and feedback to the Support Services Team.
• Complete tasks to assist Family, Disability and Corporate services.
• Provide operational support to Support Services, including referrals processing, rostering, scheduling and other ad hoc duties.
• Support the onboarding of frontline staff members.
• Ensure all records are kept to a high standard and uphold confidentiality.
• Maintain compliance with comprehensive compliant requirements.
• Adhering to available practice standards, guidance and support methodology with guidance from Capability Support.
• Communication with ACT Government, Stakeholders, Support Coordinators and wider care team for the clients supported by Capability.
• Assist in the accurate and detailed reporting of incidents.
• Demonstrate and model high ethics and standards, following all Capability policies, procedures and values.

Skills

Problem solving

Literacy & writing

Trauma-informed approach

Communication skills

Stakeholder engagement

Education

Community Services qualification

Management qualification

Psychology degree

Social Work degree

Youth/Disability qualification

Job description

Capability Support in Canberra is seeking an After Hours Support professional to manage after hours services on a rotating roster, including weekends. The role runs 4:00PM–11:45PM, with part-time options available.

You will handle inquiries, provide remote assistance to staff and clients, and contribute to the After Hours and Quality Frameworks. We value trauma-informed practice, strong literacy, and stakeholder engagement.