ICT Helpdesk Specialist - Flexible Hours & Onsite Perks

Australian Capital Territory; Canberra; On-site; AUD 84,000 - 95,000; Full time

Benefits offered by this job

Competitive pay and excellent working

Salary Packaging with fringe benefits

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Onsite cafes, staff cafeteria, etc.

Job summary

Canberra Health Services is seeking an ICT Client Services Officer to join the Decision Support Unit, delivering frontline helpdesk support across a diverse ICT environment and following ITIL processes. You will triage, resolve and document issues via Jira and ServiceNow, while maintaining the Confluence knowledge base.

You will support desktop OS, Microsoft 365, Citrix and end-user devices, participate in on-call rotations, and ensure security, privacy, safety and continuous improvement in a

Qualifications

• Experience providing Helpdesk support in enterprise environments.
• Knowledge of ITIL processes and service management.
• Eligibility for Australian NV1 security clearance and current driver’s licence.
• ITIL Foundation certification within six months of commencement.

Responsibilities

• Provide Helpdesk support via phone, email, onsite and face-to-face interactions.
• Triage, elevate and resolve ICT issues following ITIL processes.
• Maintain the Confluence ICT knowledge base and manage IT assets.
• Support procurement activities and administer access control systems/ID cards.
• Support desktop OS, clinical apps, Microsoft 365, Citrix and end-user devices.
• Assist with audio-visual, video conferencing and collaboration platforms (MS Teams, WebEx, telehealth).
• Participate in rotating on-call roster to provide after-hours support.

Skills

Microsoft 365

Active Directory

Citrix

Windows

Jira

ServiceNow

Microsoft Teams

Cisco WebEx

Telehealth technologies

Tools

Jira

ServiceNow

Confluence

Microsoft Teams

Cisco WebEx

Job description

Canberra Health Services is seeking an ICT Client Services Officer to join the Decision Support Unit, delivering frontline helpdesk support across a diverse ICT environment and following ITIL processes. You will triage, resolve and document issues via Jira and ServiceNow, while maintaining the Confluence knowledge base.

You will support desktop OS, Microsoft 365, Citrix and end-user devices, participate in on-call rotations, and ensure security, privacy, safety and continuous improvement in a