After Hours Support

Capability Support; Canberra; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Market leading pay-rates

Ongoing certified training and develop

Employee Assistance Program

Professional and career development

Progressive organisation

Inclusive office environment

Job summary

Capability Support in Canberra is seeking an After Hours Support professional to manage after hours services on a rotating roster, including weekends. The role runs 4:00PM–11:45PM, with part-time options available.

You will handle inquiries, provide remote assistance to staff and clients, and contribute to the After Hours and Quality Frameworks. We value trauma-informed practice, strong literacy, and stakeholder engagement.

Qualifications

• Qualification in Community Services, Management, Psychology, Social Work or Youth/Disability is desirable, but not required.
• Knowledge of trauma, or complex behaviours is an advantage.
• Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
• High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
• Excellent literacy and writing skills
• Working with Vulnerable People Card (Or ability to obtain one)
• Willingness to undergo Child, Youth and Families Suitabilty Check
• Valid police check (or willingness to undertake one)

Responsibilities

• Provide comprehensive remote assistance to frontline Capability Staff Members.
• Provide qualitative checks and tasks for the people supported by Capability.
• Build rapport and relationships with stakeholders, frontline staff members and clients of Capability.
• Make decisions during high pressure situations, supported by the Key Management Team.
• Provide detailed reports and feedback to the Support Services Team.
• Complete tasks to assist Family, Disability and Corporate services.
• Provide operational support to Support Services, including referrals processing, rostering, scheduling and other ad hoc duties.
• Support the onboarding of frontline staff members.
• Ensure all records are kept to a high standard and uphold confidentiality.
• Maintain compliance with comprehensive compliant requirements.
• Adhering to available practice standards, guidance and support methodology with guidance from Capability Support.
• Communication with ACT Government, Stakeholders, Support Coordinators and wider care team for the clients supported by Capability.
• Assist in the accurate and detailed reporting of incidents.
• Demonstrate and model high ethics and standards, following all Capability policies, procedures and values.

Skills

Problem solving

Literacy & writing

Trauma-informed approach

Communication skills

Stakeholder engagement

Education

Community Services qualification

Management qualification

Psychology degree

Social Work degree

Youth/Disability qualification

Job description

Job Description

Job Title: After Hours Support

Location: Canberra, Australian Capital Territory 2601, Australia

Role Type: Full-time, part-time availability will be considered

Experience Level: Varied

Closing Date: 29 August 2026

Approximate Salary (depending on penalty rates): $100,000+ per annum full-time

Background:

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Capability’s vision is to provide personalised, flexible and professional supports through the provision of More Support, Less Admin and delivering high quality, customised and easy-to access supports.

The role:

Hours: 4:00PM-11:45PM

We are looking for an additional experienced and eager individual to manage our Support Services after hours on a rotating roster (including weekends), part-time opportunities are available. As a provider of services to Children, Youth, Families and people with Disabilities, we receive constant engagement from our Staff, Stakeholders and Clients and you’ll be responsible to manage risks associated to our clients, staff and stakeholders.

We are looking for people who are adaptable, flexible and creative to design, develop and provide feedback around the After Hours and Quality Frameworks developed by Capability Support.

You’ll receive comprehensive handovers from our appropriate staff members and commence the service from our centrally located office. You will be responsible for responding to all enquiries from our Staff Members, Clients and Stakeholders After Hours, and communicating proactively and reactively to all teams.

The successful applicant will receive a comprehensive onboarding from the Support Services Team and the existing After Hours team.

The benefits:

In addition to working for a cutting-edge, innovative and supportive team, you will receive:

• Market leading pay-rates
• Ongoing certified training and development
• Employee Assistance Program
• Professional and career development
• Work with a progressive, cutting edge organisation
• A wholly inclusive office environment with a supportive team dedicated to your development and success

The responsibilities:

• Provide comprehensive remote assistance to frontline Capability Staff Members
• Provide qualitative checks and tasks for the people supported by Capability
• Build rapport and relationships with stakeholders, frontline staff members and clients of Capability
• Make decisions during high pressure situations, supported by the Key Management Team
• Provide detailed reports and feedback to the Support Services Team
• Complete tasks to assist Family, Disability and Corporate services.
• Provide operational support to Support Services, including but not limited to referrals processing, rostering, scheduling and other ad hoc duties.
• Support the onboarding of frontline staff members
• Ensure all records are kept to a high standard and uphold confidentiality
• Maintain compliance with comprehensive compliant requirements
• Adhering to available practice standards, guidance and support methodology with guidance from Capability Support
• Communication with ACT Government, Stakeholders, Support Coordinators and wider care team for the clients supported by Capability
• Assist in the accurate and detailed reporting of incidents
• Demonstrate and model high ethics and standards, following all Capability policies, procedures and values.

The requirements:

• Qualification in Community Services, Management, Psychology, Social Work or Youth/Disability is desirable, but not required.
• A knowledge of trauma, or complex behaviours is also seen as an advantage.
• Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
• High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
• Excellent literacy and writing skills
• Working with Vulnerable People Card (Or ability to obtain one)
• Willingness to undergo Child, Youth and Families Suitabilty Check
• Valid police check (or willingness to undertake one)

Capability encourages applications from Aboriginal or Torres Strait Islanders, or those with lived experience in the Out-of-Home Care Sector. If you require additional support to complete this application, please contact us directly.

If you have any questions about this recruitment, please do not hesitate to contact Claire Main on 1300 22 22 77 or [e-mail]

We look forward to hearing from you.