After-Hours Remote Customer Service & Dispatch Coordinator.

The Local Electrician; Sydney; Remote; AUD 65,000 - 75,000; Full time

Job summary

The Local Electrician is seeking an After-Hours Service Coordinator to join our 24/7 service operations. This is a work-from-home role on a rotating roster with three office team members, and four weeks of in-office training before starting remote work.

You will handle calls, schedule bookings, dispatch technicians, and maintain strong relationships with staff while providing friendly customer service.

Qualifications

• Experience in a service coordination or scheduling role.
• Customer service experience.
• Experience in trades or service industry.
• Strong computer and administrative skills.
• Excellent verbal and written communication.
• Ability to follow procedures and work independently.
• Strong time management and organisational skills.
• Ability to multitask and stay calm in a busy environment.
• Reliable, punctual with flexible rotating shifts.
• Reliable internet connection and conducive home office.

Responsibilities

• Answer incoming customer calls and assist with enquiries.
• Arrange and schedule service bookings.
• Dispatch jobs to technicians and coordinate urgent callouts.
• Communicate with technicians regarding job requirements and scheduling.
• Maintain positive working relationships with technicians and office staff.
• Provide friendly and professional customer service.
• Complete general administrative duties and other tasks as requested by management.

Skills

Service coordination

Customer service

Scheduling

Time management

Communication

Multitasking

Reliability

Work from home

Job description

After-Hours Remote Customer Service & Dispatch Coordinator.

The Local Electrician is a family-owned electrical business looking to grow our office team!

We are seeking a friendly, enthusiastic and organised After-Hours Service Coordinator to join our team and help manage our 24/7 service operations.

This is primarily a work-from-home position, working on a rotating roster alongside two other office team members.

Roster hours:

Monday – Friday: 5pm – 12am

Saturday: 4pm – 12am

Sunday: 8am – 12am

You will generally work 2–3 shifts per week, with shifts rotating between Monday and Sunday.

Please note: The successful applicant will be required to complete four weeks of in-office training before commencing work from home.

The Local Electrician is a family-owned electrical business looking to grow our office team!

We are seeking a friendly, enthusiastic and organised After-Hours Service Coordinator to join our team and help manage our 24/7 service operations.

This is primarily a work-from-home position, working on a rotating roster alongside two other office team members.

Roster hours:

• Monday – Friday: 5pm – 12am

• Saturday: 4pm – 12am

• Sunday: 8am – 12am

You will generally work 2–3 shifts per week, with shifts rotating between Monday and Sunday.

Please note: The successful applicant will be required to complete four weeks of in-office training before commencing work from home.

Key Responsibilities

• Answer incoming customer calls and assist with enquiries.

• Arrange and schedule service bookings.

• Dispatch jobs to technicians and coordinate urgent callouts.

• Communicate with technicians regarding job requirements and scheduling.

• Maintain positive working relationships with technicians and office staff.

• Provide friendly and professional customer service.

• Complete general administrative duties and other tasks as requested by management.

Required Skills & Experience

• Previous experience in a service coordination or scheduling role.

• Customer service experience.

• Experience working within the trades or service industry.

• Strong computer and administrative skills.

• Excellent verbal and written communication skills.

• Ability to follow procedures and work independently.

• Strong time management and organisational skills.

• Ability to multitask and remain calm in a busy environment.

• Reliable, punctual and able to work flexible rotating shifts.

• Reliable internet connection and a suitable home working environment.

The Ideal Candidate

We are looking for someone who is confident on the phone, enjoys helping customers and can think on their feet.

You will need to be organised, proactive and comfortable working independently from home while being part of a supportive office team.