Advisor Governance

NSW Department of Customer Service; Bathurst; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service – Bathurst NSW invites applications for an Advisor Governance role within Spatial Services. The position develops and delivers governance programs covering risk, compliance, privacy, complaints, business continuity and records management to support diverse client needs.

The ideal candidate will have strong stakeholder engagement, excellent communication, and the ability to apply best practice methods to achieve outcomes in a complex public sector setting.

Qualifications

• Experience contributing to governance programs and customer priorities.
• Strong stakeholder engagement and communication skills.
• Experience applying best practice methodologies to support outcomes.
• Knowledge of information governance and records management practices.
• Tertiary qualifications in a relevant business discipline or equivalent experience.

Responsibilities

• Develop and deliver governance programs and activities.
• Manage risk, compliance, privacy, and complaints processes.
• Support business continuity, records management, and policy planning.
• Liaise with stakeholders to understand priorities and ensure delivery.
• Monitor issues and stay updated on policy obligations and trends.

Skills

Stakeholder engagement

Communication skills

Governance programs

Risk & compliance

Information governance

Records management

Education

Tertiary qualifications in business

Job description

NSW Department of Customer Service – Bathurst NSW

• Clerk Grade 7/8 - Salary Range $116,981 to $129,492pa + superannuation and annual leave loading
• Bathurst location with hybrid working and 50% office attendance required

About the team

Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping. Spatial Services provides land information services to individuals, businesses, government agencies and non‑profit organisations throughout NSW, Australia and internationally.

About the role

As Advisor Governance you will participate in the development, implementation and delivery of functional and customer focused programs of work in governance practice areas including risk, compliance, privacy, complaints/customer feedback, business continuity, records management, WHS, insurance, corporate policy and programs, planning and evaluations.

The ideal candidate will have:

• Experience contributing to and participating in the development and delivery of governance programs and customer priorities
• Strong stakeholder engagement and communication skills
• Experience in applying best practice methodologies to support business outcomes
• Ability to maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends and practices and opportunities
• Knowledge of information governance and records management practices, including the management of digital records and compliance with recordkeeping requirements.
• Tertiary qualifications within a relevant business discipline and/or demonstrated relevant working experience in a similar role / industry

To be considered for roles in the NSW public sector, applicants must:

• Be NSW residents or in the process of relocating to NSW
• Hold appropriate working rights for the type of employment offered

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: Thursday 29 October @ 11:59PM

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process