Advisor Engagement

Revenue NSW; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Job summary

Revenue NSW is seeking an Advisor Engagement to support education events, content design and stakeholder engagement across NSW. The role is 35 hours per week with hybrid and flexible working arrangements, and travel as required.

You will collaborate with subject matter experts to develop engaging materials, inform engagement strategies and stay current with industry trends while ensuring excellent communication with stakeholders and customers.

Qualifications

• Tertiary qualifications or equivalent industry experience.
• Excellent written and verbal communication with attention to detail.
• Ability to present to large audiences including executives.
• Flexible, autonomous, collaborative and adaptable.
• Customer-focused mindset with strong relationship skills.

Responsibilities

• Assist with content design, logistics and delivery for education events and forums.
• Collaborate with subject matter experts to prepare engagement materials.
• Develop engagement approaches to inform stakeholders across channels.
• Liaise with stakeholders to inform engagement strategies and build trust.
• Stay updated on issues impacting stakeholders, industries and communities.
• Apply insights from engagements to address emerging issues.
• Assist in resolving escalations from external and internal stakeholders.

Skills

Public speaking

Content design

Stakeholder engagement

Written communication

Detail orientation

Collaboration

Education

Bachelor's degree or equivalent in a relevant discipline

Job description

Advisor Engagement – Ongoing, full time (35 hrs/week) – Clerk Grade 7/8 – $116,981 to $129,492 plus superannuation + annual leave loading – Office location is flexible across Revenue NSW offices in Parramatta, Gosford, Maitland, Lithgow, or Wollongong – Hybrid and Flexible working arrangements available – Applications close: Thursday 22 October @ 11:59PM

About Us

The Advisor Engagement role sits within Revenue NSW. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. This is a unique opportunity to join our Land Tax Stakeholder Management and Engagement team. Our team has a high public profile, which delivers information, education, and support to a broad range of stakeholders, industries, and communities.

About the role

As an Advisor Engagement you will:

• Support education events and forums by assisting with content design, logistics, preparation, and delivery.
• Collaborate with subject matter experts to develop content and deliver effective engagement materials across a range of channels and technologies to support organisational objectives.
• Develop and implement engagement approaches to inform and engage stakeholders on relevant issue through timely and effective communications.
• Liaise with a range of stakeholders to identify opportunities to build public trust and inform engagement and communication strategies.
• Stay abreast of current issues and trends impacting relevant stakeholders, industries, communities, and organisational delivery.
• Apply insights from engagement activities to respond to emerging stakeholder issues and interests.
• Assist in resolving escalations and enquiries from both external and internal stakeholders.

Important

This role involves occasional travel, including regional travel that may require extended periods away from home over consecutive days. Applicants must hold a current Class C driver’s licence and be prepared to undertake long-distance travel as required. The position may also require work outside of standard business hours, including evenings and weekends, to meet operational needs. In addition, the role involves a moderate level of physical activity and manual handling. This includes lifting and carrying equipment, operating a manual trolley, and loading and unloading vehicles.

About You

To be successful in this position you will:

• Be confident in presenting and speaking in front of large audiences, including high profile professionals and executives.
• Have a flexible approach to work, the ability to collaborate effectively and work autonomously, and have a genuine willingness to learn and adapt.
• Possess excellent written and verbal communication skills, with attention to detail.
• Have a customer focused mindset and strive to put the customer at the forefront of everything you do.
• Be approachable and personable, have excellent relationship management skills, and be confident in building and maintaining professional networks.
• Adept knowledge and experience with the administration of NSW Government taxes and grants is desirable.
• Knowledge of the property industry or government processes is an advantage but not essential.

Essential requirements

• Tertiary qualifications in an appropriate discipline; or equivalent relevant industry experience.

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
• Learning tools are available for ongoing professional development
• Health and wellbeing programs

Closing Date: Thursday 22 October @ 11:59PM

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] .

For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process