Senior Advisor Strategy & Insights

NSW Department of Customer Service; Sydney; Híbrido; AUD 133 000 - 147 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid from Sydney CBD

Wellbeing programs

Career development

State-of-the-art offices

Resumo da oferta

NSW Department of Customer Service is seeking a Senior Strategy Advisor to lead and enable delivery of key initiatives across the Department. You will diagnose strategic challenges, design options, and translate recommendations into prioritized initiatives that drive citizen outcomes.

You will collaborate with leaders across DCS, apply data-driven analysis and structured problem solving, and mentor colleagues while delivering high‑impact public value in a fast-moving environment.

Qualificações

• Proven ability to clarify complex issues and craft actionable recommendations.
• Experience moving from problem framing to implementation planning and tracking.
• Strong written and verbal communication with executive audiences.

Responsabilidades

• Diagnose and define: interrogate data to pinpoint root causes of strategic challenges.
• Design and frame: shape strategic options, operating models and budget bids.
• Drive through to delivery: translate recommendations into prioritized initiatives.
• Influence for impact: combine analytics with persuasive storytelling for buy-in.
• Continuously uplift: mentor colleagues and embed best practice.

Conhecimentos

Strategic problem solving

End-to-end strategy

Financial literacy

Influential communication

Change orientation

Stakeholder savvy

Growth mindset

Descrição da oferta de emprego

• Ongoing full-time opportunity (35 hours per week)
• Salary: Clerk 9/10 - $133,348 - $146,945 + superannuation and leave loading
• Hybrid from Sydney CBD - flexible working arrangements and state-of-the-art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning opportunities.

Working within a supportive, high performing team that solves meaningful problems, values continuous learning and wants to create the best outcomes for the people of NSW.

Solving the hardest problems requires the best people.

• Are you passionate about driving great outcomes for the people of NSW through designing considered strategies?
• Are you an experienced advisor looking for an exciting new opportunity to collaborate with leaders across DCS to transform the way our organisation operates?
• Do you have a customer‑centric, solution‑focused, collaborative way of working?

If you answered yes to these questions, then this could be your dream job.

At DCS, we tackle the issues that shape how people live, work and do business in NSW. Our Corporate Strategy team is the engine room for that change-asking the hard questions, sifting signal from noise, and turning insight into practical, organisation wide action. If you thrive on solving meaningful problems, enjoy working end-to-end across the strategy value chain, and want your work to move the dial for citizens and colleagues alike, we'd love to meet you.

We are seeking a Senior Strategy Advisor to bring their passion for problem-solving to lead and enable the delivery of key initiatives across the Department.

What you’ll do:

• Diagnose and define: Interrogate data, evidence and trends to pinpoint the root causes of our biggest strategic challenges.
• Design and frame: Shape clear, testable strategic options, business operating models and budget bids that stand up to senior level scrutiny.
• Drive through to delivery: Translate recommendations into prioritised initiatives, success measures and decision papers that accelerate execution.
• Influence for impact: Bring an independent, critical thinking lens to executive discussions-bridging analytics with persuasive storytelling to win buying and secure resources.
• Continuously uplift: Champion structured problem‑solving disciplines and intellectual rigor across the team, mentoring colleagues and embedding best practice.

To be successful in this role, you will bring:

• Strategic problem‑solving expertise: Applying hypothesis‑led, data‑driven techniques to clarify complex issues and craft actionable recommendations.
• End‑to‑end strategy value‑chain experience: Demonstrated ability to move seamlessly from framing a problem through analysis and option design to implementation planning and performance tracking.
• Sharp critical‑thinking and financial literacy: Comfort dissecting financial models, operational data and qualitative insights to surface the real drivers of value.
• Influential communication: Proven skill translating dense analysis into crisp executive narratives and recommendation papers — briefings, slides and business cases that drive decisions.
• Change orientation: Track record of turning strategic insights into tangible organisational change, with a focus towards citizen outcomes and public value.
• Stakeholder savvy: Ability to build high‑trust relationships across diverse functions and seniorities, balancing consultation with independent judgement.
• Growth mindset: Curiosity, adaptability and commitment to lifting he team's collective capability in a fast‑moving, ambiguous environment.

Why join us?

Impact at scale:

Your analysis and advice will influence policy, services and investments that reach every person in NSW.

Intellectual stretch:

Work on a rolling portfolio of the Department's most intellectually demanding and high‑profile challenges.

Supportive culture:

Be part of a tightknit, high calibre team that values diversity of thought, healthy debate and continuous learning.

Ready to solve the next big problem with us? help shape the future of customer service in NSW.

For enquiries relating to the position, please contact [e-mail]. For enquiries relating to the recruitment process please contact [e-mail].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Applications close 9.59am Monday 12th October 2026.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process