Senior Advisor Governance

NSW Government; Sydney; Hybrid; AUD 133,000 - 147,000; Part time

Benefits offered by this job

Flexible working arrangements

Wellbeing programs

Job summary

NSW Government’s Department of Customer Service is seeking a Senior Governance Advisor for a temporary part-time role (28 hours/week) with a pro rata salary range of $133,348–$146,945 plus superannuation and leave loading.

The role sits in the Governance, Risk & Assurance, Policy Strategy & Governance Division and focuses on developing and improving policy frameworks to ensure strong governance and organizational performance.

Qualifications

• Previous experience in a senior policy role or demonstrated capability to perform at a senior level.
• Experience in policy development, analysis, stakeholder engagement, review and implementation.
• Strong project management and problem-solving skills.
• Strong understanding of whole of agency policy and processes.
• Confidence in escalating issues where appropriate and participating in team discussions to share information and respond to enquiries.

Responsibilities

• Developing excellent organisational policies for the DCS portfolio.
• Coordinating and contributing to policy development which responds to the needs of DCS and its staff.
• Enhancing our internal systems and driving process improvements as part of ensuring quality governance controls.
• Working closely with the manager to ensure fit for purpose policy.
• Communicating and collaborating with key stakeholders across the portfolio and externally.
• Providing project management and support services.
• Prioritising demands, assimilating information promptly to ensure outcomes are achieved.
• Collating information for reporting, monitoring and evaluation purposes.

Skills

Policy development

Stakeholder engagement

Policy analysis

Project management

Communication

Job description

Senior Advisor Governance

Temporary part-time opportunity just under 12 months (28 hours per week) Pro Rata Salary: Clerk 9/10 - $133,348 – $146,945 + superannuation and leave loading Hybrid from Sydney CBD or our other office locations - flexible working arrangements and state-of-the-art offices. Wellbeing programs and resources available. Excellent career development and learning opportunities. As the Senior Governance Advisor , you will join the Governance, Risk & Assurance, Policy Strategy & Governance Division - a high-performing team, responsible for leading and coordinating the department's corporate policy framework.

The role contributes to the development, implementation and continuous improvement of policies that support effective governance, compliance and organisational performance. You will play a key role in: Developing excellent organisational policies for the DCS portfolio Coordinating and contributing to policy development which responds to the needs of DCS and its staff Enhancing our internal systems and driving process improvements as part of ensuring quality governance controls.

We offer a flexible, supportive, and inclusive team – we celebrate success, have fun, and strive for efficiency.

Key responsibilities

• Working closely with the manager to ensure fit for purpose policy
• Contributing to the policy process and informing decision making
• Communicating and collaborating with key stakeholders across the portfolio and externally
• Providing project management and support services
• Prioritising demands, assimilating information promptly to ensure outcomes are achieved
• Collating information for reporting, monitoring and evaluation purposes

To be successful in this role you will have

• Previous experience in a senior policy role or demonstrated capability to perform at a senior level.
• Experience in policy development, analysis, stakeholder engagement, review and implementation.
• Strong project management and problem-solving skills
• Strong understanding of whole of agency policy and processes.
• Confidence in escalating issues where appropriate and participating in team discussions to share information and respond to enquiries.
• This would suit an aspiring people leader who knows good policy, has an eye for detail and is keen to improve outcomes for the Department.

Why join us?

Impact at scale: Your analysis and advice will influence policy, services and investments that reach every person in NSW. Intellectual stretch: Work on a rolling portfolio of the Department’s most intellectually demanding and high-profile challenges. Supportive culture: Be part of a tightknit, high calibre team that values diversity of thought, healthy debate and continuous learning.

For enquiries relating to the position, please contact Mark Methven - Manager, Governance via [e-mail]. For enquiries relating to the recruitment process please contact Jess Tan – Talent Acquisition via [e-mail].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Applications close 9.59am Thursday 15th October 2026.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail]. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process