Project Officer, Governance

NSW Department of Customer Service; Sydney; Hybrid; AUD 105,000 - 129,000; Full time

Job summary

NSW Department of Customer Service in Sydney CBD is seeking a Project Officer, Governance for the Closing the Gap Priority Reform 4 program. The role coordinates secretariat functions for Shared Decision-Making Forums and supports governance, planning and implementation with internal and Aboriginal partners.

You will liaise with government stakeholders, ACCOs and peak bodies to ensure forums operate effectively, maintain records, and produce briefing notes, minutes, and reports while

Qualifications

• Experience working with Aboriginal communities, organisations, or stakeholders.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Proactive and self-motivated approach, able to work independently.
• Well-developed communication and stakeholder engagement skills.
• Experience supporting or coordinating projects, tracking actions, maintaining documentation.
• Strong attention to detail and ability to produce accurate work.
• Collaborative mindset and willingness to contribute to a team.
• Interest in project management, governance, and delivering initiatives with meaningful outcomes.

Responsibilities

• Provide secretariat support for Shared Decision-Making Forums, including coordinating meetings, agendas, minutes, and action registers.
• Support planning and delivery of activities associated with Shared Decision-Making Forums and Closing the Gap initiatives.
• Liaise with internal stakeholders, Aboriginal organisations, and external partners to coordinate meetings and gather information.
• Assist in preparing briefing notes, correspondence, presentations, reports, and governance papers.
• Maintain project plans, schedules, risk and issue logs, and other artefacts for delivery and reporting.
• Support procurement processes by preparing documentation and coordinating activities.
• Maintain accurate records and information management systems and project files.
• Undertake research and administrative tasks to support policy, project, and implementation work.
• Contribute to effective delivery of program objectives through coordination and project support across workstreams.

Skills

Organisational skills

Time management

Stakeholder engagement

Communication

Project coordination

Attention to detail

Collaboration

Job description

NSW Department of Customer Service – Sydney CBD NSW

Project Officer, Governance, Closing the Gap, Reform 4

The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for an Project Officer, Governance to join their team!

• Temporary clerk grade 7/8 opportunity - until 30 June 2028.
• Genuinely hybrid working arrangements - two days per week on site.
• State of the art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning development opportunities.

About Us

Between 2025-28 the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program).

DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.

Primary Purpose of the Role

The Project Officer is responsible for coordinating the secretariat functions of Shared Decision-Making Forums established under Closing the Gap Priority Reform 4.

The role supports effective governance, planning, and implementation activities while fostering strong relationships with both internal government stakeholders and external Aboriginal partners.

Working collaboratively across NSW government agencies, Aboriginal Community members, Aboriginal Community Controlled Organisations (ACCOs), and peak bodies, the position helps ensure forums operate effectively, uphold shared decision-making principles, and contribute to improved outcomes for Aboriginal communities.

Key Responsibilities

• Provide secretariat support for Shared Decision-Making Forums, including coordinating meetings, preparing agendas and papers, recording minutes, and maintaining action registers.
• Support the planning and delivery of activities associated with Shared Decision-Making Forums and related Closing the Gap initiatives.
• Liaise with internal government stakeholders, Aboriginal organisations, and other external stakeholders to coordinate meetings, gather information, and support project activities.
• Assist in the preparation of briefing notes, correspondence, presentations, reports, governance papers, and other project documentation.
• Maintain project plans, schedules, risk and issue logs, and other project management artefacts to support delivery and reporting requirements.
• Support procurement processes by preparing documentation, coordinating procurement activities, maintaining records, and assisting with contract administration.
• Maintain accurate records and information management systems, including document repositories, contact lists, and project files.
• Undertake research, analysis, and administrative tasks to support policy, project, and implementation activities.
• Contribute to the effective delivery of program objectives by providing high-quality coordination, administrative, and project support across multiple workstreams.

About You

You are a motivated and organised professional who is passionate about contributing to positive change for Aboriginal communities. You enjoy working as part of a collaborative team and are committed to delivering high-quality outcomes in a fast-paced environment.

• Experience working with Aboriginal communities, organisations, or stakeholders, and an understanding of the importance of strong relationships and respectful engagement.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• A proactive and self-motivated approach, with the ability to work independently and take ownership of tasks.
• Well-developed communication and stakeholder engagement skills.
• Experience supporting or coordinating projects, including tracking actions, maintaining documentation, and monitoring progress.
• Strong attention to detail and the ability to produce accurate and high-quality work.
• A collaborative mindset and a willingness to contribute to a supportive and motivated team environment.
• An interest in project management, governance, and delivering initiatives that contribute to meaningful outcomes.

This role would suit someone who enjoys coordinating multiple activities, building relationships with stakeholders, and being part of a team focused on delivering tangible change.

Targeted Questions

• Describe your favorite project or piece of work that you have been involved in. What was your role, why was it meaningful to you, what went well, and what did you learn from the experience?
• Describe a situation where you had competing priorities. What was your approach to managing the situation and what would you do differently next time?

For any enquiries about the role please contact Gemma Tierney, Principal Policy & Reform Manager, Closing the Gap Priority Reform 4 via *************@customerservice.nsw.gov.au

Salary Grade 07/08, with the base salary for this role starting at $116,981 base plus superannuation

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process