Project Officer, Governance

NSW Department of Customer Service; Sydney; Hybrid; AUD 105,000 - 129,000; Full time

Benefits offered by this job

Hybrid working

Career development

Wellbeing programs

State of the art offices

Temporary clerical grade 7/8

Job summary

NSW Department of Customer Service is seeking a Project Officer, Governance for the Closing the Gap PR4 program. This temporary clerical-grade role focuses on coordinating secretariat functions, governance planning, and cross-agency collaboration to support Aboriginal communities and ACCOs across NSW.

Hybrid work arrangements are available, with on-site presence two days per week. You will work with internal government stakeholders, Aboriginal organisations, and peak bodies to ensure forums

Qualifications

• Experience engaging with Aboriginal communities or stakeholders.
• Strong organisational and time management skills.
• Ability to coordinate meetings, agendas, minutes, and action logs.
• Experience supporting governance and project delivery.
• Proactive and collaborative team player.

Responsibilities

• Provide secretariat support for Shared Decision-Making Forums, including coordinating meetings, preparing agendas and papers, recording minutes, and maintaining action registers.
• Support the planning and delivery of activities associated with Shared Decision-Making Forums and related Closing the Gap initiatives.
• Liaise with internal government stakeholders, Aboriginal organisations, and other external stakeholders to coordinate meetings, gather information, and support project activities.
• Assist in the preparation of briefing notes, correspondence, presentations, reports, governance papers, and other project documentation.
• Maintain project plans, schedules, risk and issue logs, and other project management artefacts to support delivery and reporting requirements.
• Support procurement processes by preparing documentation, coordinating procurement activities, maintaining records, and assisting with contract administration.
• Maintain accurate records and information management systems, including document repositories, contact lists, and project files.
• Undertake research, analysis, and administrative tasks to support policy, project, and implementation activities.
• Contribute to the effective delivery of program objectives by providing high-quality coordination, administrative, and project support across multiple workstreams.

Skills

Aboriginal engagement

Governance coordination

Secretariat support

Time management

Job description

Project Officer, Governance, Closing the Gap, Reform 4

The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Project Officer, Governance to join their team!

Benefits

• Temporary clerk grade 7/8 opportunity - until 30 June 2028.
• Genuinely hybrid working arrangements - two days per week on site.
• State of the art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning development opportunities.

About Us

Between 2025-28 the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program).

DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.

Primary Purpose of the Role

The Project Officer is responsible for coordinating the secretariat functions of Shared Decision-Making Forums established under Closing the Gap Priority Reform 4.

The role supports effective governance, planning, and implementation activities while fostering strong relationships with both internal government stakeholders and external Aboriginal partners.

Working collaboratively across NSW government agencies, Aboriginal Community members, Aboriginal Community Controlled Organisations (ACCOs), and peak bodies, the position helps ensure forums operate effectively, uphold shared decision-making principles, and contribute to improved outcomes for Aboriginal communities.

Key Responsibilities

• Provide secretariat support for Shared Decision-Making Forums, including coordinating meetings, preparing agendas and papers, recording minutes, and maintaining action registers.
• Support the planning and delivery of activities associated with Shared Decision-Making Forums and related Closing the Gap initiatives.
• Liaise with internal government stakeholders, Aboriginal organisations, and other external stakeholders to coordinate meetings, gather information, and support project activities.
• Assist in the preparation of briefing notes, correspondence, presentations, reports, governance papers, and other project documentation.
• Maintain project plans, schedules, risk and issue logs, and other project management artefacts to support delivery and reporting requirements.
• Support procurement processes by preparing documentation, coordinating procurement activities, maintaining records, and assisting with contract administration.
• Maintain accurate records and information management systems, including document repositories, contact lists, and project files.
• Undertake research, analysis, and administrative tasks to support policy, project, and implementation activities.
• Contribute to the effective delivery of program objectives by providing high-quality coordination, administrative, and project support across multiple workstreams.

About You

You are a motivated and organised professional who is passionate about contributing to positive change for Aboriginal communities. You enjoy working as part of a collaborative team and are committed to delivering high-quality outcomes in a fast-paced environment.

• Experience working with Aboriginal communities, organisations, or stakeholders, and an understanding of the importance of strong relationships and respectful engagement.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• A proactive and self-motivated approach, with the ability to work independently and take ownership of tasks.
• Well-developed communication and stakeholder engagement skills.
• Experience supporting or coordinating projects, including tracking actions, maintaining documentation, and monitoring progress.
• Strong attention to detail and the ability to produce accurate and high-quality work.
• A collaborative mindset and a willingness to contribute to a supportive and motivated team environment.
• An interest in project management, governance, and delivering initiatives that contribute to meaningful outcomes.

This role would suit someone who enjoys coordinating multiple activities, building relationships with stakeholders, and being part of a team focused on delivering tangible change.

For any enquiries about the role please contact Gemma Tierney, Principal Policy & Reform Manager, Closing the Gap Priority Reform 4 via [e-mail].

For enquiries relating to recruitment please contact Rodrigo Sandoval via [e-mail].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday, October 21st, 2026 at 11:59 pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Salary Grade 07/08, with the base salary for this role starting at $116,981 base plus superannuation.