Advisor Engagement

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

35-hour working week

Flexible hybrid working locations

Learning tools and wellbeing programs

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking an Advisor Engagement (Clerk Grade 7/8) to support education events, develop engaging content with subject matter experts, and deliver effective stakeholder communications across channels. The role involves travel, flexible hours, and some after-hours work to meet operational needs.

You will work within Revenue NSW, collaborating with diverse stakeholders, maintaining strong relationships, and applying insights from engagement

Qualifications

• Experience supporting education events and forums.
• Excellent written and verbal communication with attention to detail.
• Ability to collaborate with subject matter experts to develop content and engagement materials.
• Flexible, collaborative, and able to work autonomously.
• Knowledge of NSW Government taxes and grants is desirable.

Responsibilities

• Support education events and forums by assisting with content design, logistics, preparation and delivery.
• Collaborate with subject matter experts to develop content and deliver engagement materials across channels.
• Develop and implement engagement approaches to inform and engage stakeholders on relevant issues.
• Liaise with stakeholders to identify opportunities to build public trust and inform engagement strategies.
• Stay informed on current issues affecting stakeholders, industries and communities.
• Assist in resolving escalations and enquiries from external and internal stakeholders.

Skills

Public speaking

Flexible approach

Customer focus

Relationship management

Autonomy

Willingness to learn

Education

Tertiary qualifications or equivalent experience

Job description

NSW Department of Customer Service – Parramatta NSW

• Clerk Grade 7/8 - $116,981 to $129,492 plus superannuation + annual leave loading
• Office location is flexible across Revenue NSW offices in Parramatta, Gosford, Maitland, Lithgow, or Wollongong - Hybrid and Flexible working arrangements available

About Us

The Advisor Engagement role sits within Revenue NSW. We are the state's principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.

This is a unique opportunity to join our Land Tax Stakeholder Management and Engagement team. Our team has a high public profile, which delivers information, education, and support to a broad range of stakeholders, industries, and communities.

About the role

As an Advisor Engagement you will:

• Support education events and forums by assisting with content design, logistics, preparation, and delivery.
• Collaborate with subject matter experts to develop content and deliver effective engagement materials across a range of channels and technologies to support organisational objectives.
• Develop and implement engagement approaches to inform and engage stakeholders on relevant issue through timely and effective communications.
• Liaise with a range of stakeholders to identify opportunities to build public trust and inform engagement and communication strategies.
• Stay abreast of current issues and trends impacting relevant stakeholders, industries, communities, and organisational delivery.
• Apply insights from engagement activities to respond to emerging stakeholder issues and interests.
• Assist in resolving escalations and enquiries from both external and internal stakeholders.

Important:

This role involves occasional travel, including regional travel that may require extended periods away from home over consecutive days. Applicants must hold a current Class C driver's licence and be prepared to undertake long-distance travel as required.

The position may also require work outside of standard business hours, including evenings and weekends, to meet operational needs.

In addition, the role involves a moderate level of physical activity and manual handling. This includes lifting and carrying equipment, operating a manual trolley, and loading and unloading vehicles.

About You

To be successful in this position you will:

• Be confident in presenting and speaking in front of large audiences, including high profile professionals and executives.
• Have a flexible approach to work, the ability to collaborate effectively and work autonomously, and have a genuine willingness to learn and adapt.
• Possess excellent written and verbal communication skills, with attention to detail.
• Have a customer focused mindset and strive to put the customer at the forefront of everything you do.
• Be approachable and personable, have excellent relationship management skills, and be confident in building and maintaining professional networks.
• Adept knowledge and experience with the administration of NSW Government taxes and grants is desirable.
• Knowledge of the property industry or government processes is an advantage but not essential.
• Tertiary qualifications in an appropriate discipline; or equivalent relevant industry experience.

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
• Learning tools are available for ongoing professional development
• Health and wellbeing programs

Closing Date: Thursday 22 October @ 11:59PM

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.