Adventure Reservations Lead

Allura Partners; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Allura Partners in Sydney is seeking a Reservation Booking Manager to oversee reservations for our adventure packages and ensure a smooth, enjoyable booking experience for clients. You will communicate with clients by phone and email, coordinate with sales and operations, use reservation software to track bookings, payments, and cancellations, and maintain accurate records for seamless teamwork.

The role emphasizes attention to detail, proactive problem solving, and a commitment to delivering

Responsibilities

• Manage and coordinate all aspects of reservations for adventure packages, ensuring a seamless booking experience for customers.
• Communicate with clients via phone and email to provide information, answer questions, and assist with concerns regarding reservations.
• Collaborate with sales and marketing teams to update and promote packages and special offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work closely with operations to ensure reservations are confirmed and travel needs are arranged.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations and customer information for smooth operations and cross-department communication.

Job description

Allura Partners in Sydney is seeking a Reservation Booking Manager to oversee reservations for our adventure packages and ensure a smooth, enjoyable booking experience for clients. You will communicate with clients by phone and email, coordinate with sales and operations, use reservation software to track bookings, payments, and cancellations, and maintain accurate records for seamless teamwork.

The role emphasizes attention to detail, proactive problem solving, and a commitment to delivering