Adventure Reservations Specialist

Guzman Y Gomez; Geelong; Sur place; AUD 39 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Penalty rates for weekends and public

12% superannuation

Paid parental leave

Résumé du poste

Opal HealthCare is seeking a Reservation Booking Manager to coordinate all reservation aspects for adventure packages at Kardinia Parkside Care Community in Geelong. You will handle bookings, client inquiries, and collaboration with sales and operations to ensure smooth travel arrangements.

The role emphasizes excellent communication, attention to detail, and proficient use of reservation software and MS Office. Join a values-led team delivering exceptional resident and guest experiences.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsabilités

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers.
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations.
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs.
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip.
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments.
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff.

Connaissances

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Reservation software

MS Office

Problem solving

Outils

Reservation management software

Microsoft Office

Description du poste

Opal HealthCare is seeking a Reservation Booking Manager to coordinate all reservation aspects for adventure packages at Kardinia Parkside Care Community in Geelong. You will handle bookings, client inquiries, and collaboration with sales and operations to ensure smooth travel arrangements.

The role emphasizes excellent communication, attention to detail, and proficient use of reservation software and MS Office. Join a values-led team delivering exceptional resident and guest experiences.