Reservations Leader: Revenue & Team Growth

Nearheal; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Nearheal is seeking a Reservations Team Leader to supervise and develop the reservations/sales function for a property within the Accor network in Australia. You will forecast occupancy and revenue, drive monthly targets, and maximise revenue through effective rate management and upselling strategies.

You will lead the Reservations Team, ensuring high service standards, coordinating with Sales and Front Office, and leveraging Opera Cloud to optimise occupancy and profitability in a fast-paced

Qualifications

• Minimum 1 year experience in a reservations/sales leadership role.
• Qualifications in Hospitality/Tourism Management or Sales/Commercial.
• Hotel industry experience is preferred but not essential.
• Demonstrated leadership experience in a sales environment.
• Strong computer and systems skills, preferably in Opera Cloud.

Responsibilities

• Supervision, support and training of Reservations Team to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Prepare yearly forecasts of occupancy and revenue in conjunction with Management
• Prepare and follow monthly objectives to increase occupancy and revenue
• Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Explain variances between forecast and actual occupancies and advise Management accordingly
• Ensure revenue is maximised through revision of occupancies, especially during peak seasons
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Open and close room types, rates and allotments in order to maximise revenue and occupancy
• Manipulate PMS/GDS systems and any other online RES systems
• Regularly review and manipulates rates and availability on distressed inventory websites
• Places bookings in rooms to maximise back-to-back bookings. This also includes constant monitoring of room allotments and availability in the short and long term
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
• Compile relevant Reservations reports as necessary
• Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible
• Identifies the early stages in over-booking situations and attempts to find solutions or alternatives to mitigate this
• Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system
• Hold regular yield meetings with the General Manager and Operations Manager to review high and low occupancy periods, events and review opportunities
• Attend regular Front Office meetings to ensure clear communication between the Front Office Team, Sales Team and Reservations Team
• Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics
• Advise Sales Team of any relevant sales leads

Skills

Leadership

Reservations management

Sales

Opera Cloud

Forecasting

Revenue management

Education

Hospitality/ Tourism Management or Sales/Commercial

Tools

Opera Cloud

Job description

Nearheal is seeking a Reservations Team Leader to supervise and develop the reservations/sales function for a property within the Accor network in Australia. You will forecast occupancy and revenue, drive monthly targets, and maximise revenue through effective rate management and upselling strategies.

You will lead the Reservations Team, ensuring high service standards, coordinating with Sales and Front Office, and leveraging Opera Cloud to optimise occupancy and profitability in a fast-paced