Reservations Supervisor – Cairns Tours Team

Great Adventures Reef & Green Island tours; Cairns Regional; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounted boat tours and cruises for 

Discounted diving tours in Cairns and 

Resumo da oferta

Great Adventures Reef & Green Island tours in Cairns, QLD, is seeking a Reservations Supervisor to lead the reservations team and ensure exceptional guest experiences. Reporting to the Reservations Manager, you will supervise daily operations, manage rosters, ensure booking accuracy, handle guest enquiries, and resolve issues promptly while keeping up-to-date on products, pricing and promotions.

This hands-on role requires strong leadership, excellent communication and a calm approach in a

Qualificações

• Minimum of 2 years in reservations within the hotel or tourism sector.
• Experience with Respax and RMS is advantageous.

Responsabilidades

• Supervise reservations team, provide guidance, training and mentoring to ensure high levels of performance and service delivery.
• Coordinate and manage staff rosters to ensure effective coverage during peak periods, adjusting as required in line with operational needs and employee availability.
• Maintain attention to detail to ensure booking accuracy and data integrity to minimise errors and ensure operational efficiency.
• Manage guest enquiries and feedback courteously, timely and effectively, resolving concerns to guest satisfaction.
• Apply analytical and problem-solving skills to identify and resolve booking issues, discrepancies, and system errors promptly.
• Maintain up-to-date knowledge of all products, services, pricing and promotions to support the team and respond to queries.

Conhecimentos

Team leadership

Reservations experience

Customer service excellence

Attention to detail

Strong communication

Ferramentas

Respax

RMS

Descrição da oferta de emprego

Great Adventures Reef & Green Island tours in Cairns, QLD, is seeking a Reservations Supervisor to lead the reservations team and ensure exceptional guest experiences. Reporting to the Reservations Manager, you will supervise daily operations, manage rosters, ensure booking accuracy, handle guest enquiries, and resolve issues promptly while keeping up-to-date on products, pricing and promotions.

This hands-on role requires strong leadership, excellent communication and a calm approach in a