WIP Coordinator

WesTrac; City Of Swan; Presencial; AUD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Novated leasing

Income protection insurance

Employee referral bonus

Descripción de la vacante

WesTrac Australia is seeking a Workshop Administration Coordinator to join the Component Rebuild Centre in South Guildford. You will manage work orders, coordinate invoicing for repairs and maintenance, and analyse costs to drive practical outcomes.

The role emphasizes strong customer service, stakeholder engagement, and collaboration with internal teams to deliver efficient operations. You will work Monday–Friday with a focus on accurate service delivery, value-added insights, and

Formación

• Customer-focused mindset and commitment to service excellence.
• Strong communication with stakeholders and ability to build trusted relationships.
• Proven ability to manage multiple priorities in a dynamic environment.
• Well-developed financial acumen and cost analysis skills.
• Proficient with Microsoft Office, Teams, Smartsheet and SAP.

Responsabilidades

• Coordinate and manage work orders in ServiceLink to ensure timely and accurate service delivery.
• Facilitate efficient invoicing processes for repair and maintenance activities.
• Analyse maintenance costs and customer requirements to identify practical solutions.
• Build strong relationships with customers by delivering exceptional service and support.
• Collaborate with internal departments to ensure seamless operations and customer outcomes.
• Identify opportunities to add value for customers while supporting business objectives.

Conocimientos

Customer focus

Stakeholder engagement

Multitasking

Financial acumen

Analytical thinking

Herramientas

Microsoft Office

Teams

Smartsheet

SAP

Descripción del empleo

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Reporting into the Supervisor, The Workshop Administration Coordinator will be joining our Component Rebuild Centre in South Guildford, where the role is accountable for completing and controlling work orders, whilst ensuring compliance and investigating maintenance costs.

The role will be responsible for the coordination of effective and efficient invoicing of repairs and maintenance for our CRC team. This is an exciting opportunity to support and collaborate with a great team and various other departments in a challenging and dynamic role.

Roster –Monday – Friday, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

• Coordinate and manage work orders in ServiceLink to ensure timely and accurate service delivery.
• Facilitate efficient invoicing processes for repair and maintenance activities.
• Strong Financial acumen and the ability to analyse maintenance costs and customer requirements to identify practical solutions.
• Build strong relationships with customers by delivering exceptional service and support.
• Collaborate with internal departments to ensure seamless operations and customer outcomes.
• Proactively identify opportunities to add value for customers while supporting business objectives.

Skills & Experience:

• A customer-focused mindset with a passion for delivering outstanding service and support.
• Strong communication and stakeholder engagement skills, enabling you to build trusted working relationships.
• Proven ability to manage multiple priorities, remain organised and deliver outcomes in a dynamic environment.
• Well-developed financial acumen, analytical and problem-solving skills, with the confidence to navigate challenges.
• Strong digital literacy, including experience with Microsoft Office, Teams, Smartsheet and SAP, coupled with the ability to work autonomously and as part of a team.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.