Administrator - Service Operations

WesTrac; City Of Greater Geraldton; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Parental Leave

Novated Leasing

Income Protection Insurance

Retail Discounts

Employee Referral Bonus

Training & EAP

Job summary

WesTrac in Geraldton, WA is seeking an Administrator – Service Operations to provide high-level administrative support to the workshop, invoicing, and work order management. The role works closely with the Workshop Supervisor to enable efficient maintenance activities and strong customer outcomes.

You will engage with a diverse team, demonstrate excellent communication, and contribute to process improvements while ensuring safety and quality compliance in a busy workshop environment.

Qualifications

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency and SAP experience highly regarded.
• Time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives.

Responsibilities

• Provide administrative support to the workshop leadership team, ensuring the efficient day-to-day operation of maintenance activities.
• Support the coordination of maintenance activities, paperwork, and workshop administration.
• Assist with scheduling, resource coordination, and reporting to help optimise workshop productivity and customer outcomes.
• Identify opportunities to improve administrative processes and assist with the implementation of continuous improvement initiatives.
• Support safety, quality, and compliance processes, contributing to a safe and productive work environment.

Skills

Communication

Customer service

Time management

Organization

Tools

SAP

Microsoft Office

Job description

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Reporting to the Branch Manager, the Administrator – Service Operationsis responsible for providing a high level of administrative support to the Geraldton branch. In this role you will be working closely with the Workshop Supervisor for all administration support, inclusive of invoicing, work order management with opportunities for growth and development.

You will enjoy working with a diverse range of people, providing excellent customer service, and playing an important role in supporting the day-to-day success of our workshop operations.

Roster –Monday – Friday, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

• Provide administrative support to the workshop leadership team, ensuring the efficient day-to-day operation of maintenance activities.
• Support the coordination of maintenance activities, paperwork, and workshop administration.
• Assist with scheduling, resource coordination, and reporting to help optimise workshop productivity and customer outcomes.
• Identify opportunities to improve administrative processes and assist with the implementation of continuous improvement initiatives.
• Support safety, quality, and compliance processes, contributing to a safe and productive work environment.

Skills & Experience:

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency and SAP experience highly regarded.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.