Administrator - Service Operations

Westrac; Bunbury; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Novated leasing

Income protection

Employee discounts

Training & development

Job summary

WesTrac is seeking an Administrator – Service Operations for our Bunbury, WA branch. The role supports a range of administrative and customer tasks, ensuring site entry compliance and delivering exceptional service.

You will coordinate onboarding, travel, training and workforce administration while maintaining records and supporting procurement and finance processes. Roster is Monday to Friday, 8.5 hours including an unpaid meal break.

Qualifications

• Excellent communication skills across interpersonal, written and verbal channels.
• Excellent customer service skills with the ability to build and maintain relationships.
• Proficient in Microsoft Office; SAP Concur experience desirable.

Responsibilities

• Deliver administrative and customer support across WesTrac's operations network.
• Coordinate onboarding, mobilisation, travel, accommodation, training and workforce administration.
• Maintain records, compliance docs, training matrices and QA systems.
• Provide procurement, finance admin support including requisitions, invoicing and expense processing.
• Support site, branch and contract operations through stakeholder communication and coordination.
• Contribute to continuous improvement initiatives to enhance efficiency and customer experience.

Skills

Communication skills

Customer service

Microsoft Office

SAP Concur

Tools

SAP Concur

Job description

Reporting to the Branch Manager, the Administrator – Service Operations will play an integral part in supporting our Bunbury branch across a wide range of administrative and customer tasks.

You will engage with customers and visitors, ensuring compliance with site entry requirements while delivering exceptional customer service. In addition, you will coordinate a broad range of day‑to‑day administrative activities, respond to enquiries, resolve issues, and provide essential support to ensure the efficient operation of the branch

Roster –Monday – Friday, 8.5 Hrs (Including unpaid meal break)
Location:Bunbury, WA

What You'll Do:

• Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate employee onboarding, mobilisation, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.
• Provide procurement, finance administration support, including purchase requisitions, invoicing and expense processing.
• Support site, branch and contract operations through effective stakeholder communication, scheduling and coordination activities.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills & Experience:

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency and SAP Concur experience desirable.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.