Administrator - Service Operations

Careermine; Tom Price; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income protection insurance

Coles discounts

Fitness Passport

Employee referral bonus up to $5000

Emergency Services Leave

Defence Force Reserves Leave

Employee Share Purchase Plan

Job summary

WesTrac is seeking an experienced Administrator – Service Operations to support the Tom Price branch. You will provide high-quality admin support, manage purchasing, time capture and records, and ensure documentation is organised and compliant with WesTrac policies.

Youll liaise with customers and internal teams, coordinate staff training, and help maintain safety and contamination control audits while delivering accurate, detail-oriented work in a dynamic mining environment.

Qualifications

• Relevant administrative qualification at tertiary level or several years’ experience in a similar role.
• Excellent computer literacy and data-entry skills.
• Strong verbal and written communication; ability to engage stakeholders.
• Customer-service oriented with attention to detail.
• Adaptable to diverse tasks and environments with composure under pressure.
• Capable of multitasking and maintaining accurate records.

Responsibilities

• Provide high-quality administrative support across the team.
• Handle purchase requisitions and oversee the purchasing process.
• Manage time capture reporting for accurate records.
• Maintain archives and ensure documentation is well-organised and accessible.
• Ensure compliance with WesTrac policies and procedures.
• Coordinate and manage training requirements for staff.
• Oversee safety and contamination control audits.
• Build and maintain positive relationships with customers and internal stakeholders.

Skills

Communication

Customer service

Attention to detail

Adaptability

Stress management

Data entry

Education

Administrative qualification (tertiary level)

Job description

Administrator - Service Operations

Reporting to the Branch Manager, as the Administrator – Service Operations, you'll play a vital role in delivering high quality administrative support to our team located in Tom Price.

We're seeking a self‑motivated individual with keen attention to detail and ability to multitask effortlessly whilst maintaining effective stakeholder relationships. A problem‑solving mindset and a focus on the bigger picture are essential for success within the role.

• Roster: Mon – Fri 8.5 hours per day (including unpaid meal breaks)
• Location: Tom Price Branch
• Fixed term contract: 12 months (maternity leave coverage)

What you'll do

• Providing high‑quality administrative support across the team
• Handling purchase requisitions and overseeing the purchasing process
• Managing time capture reporting to ensure accurate records
• Maintaining archives and ensuring documentation is well‑organised and accessible
• Ensuring compliance with WesTrac policies and procedures
• Coordinating and managing training requirements for staff
• Overseeing safety and contamination control audits
• Building and maintaining positive relationships with customers and internal stakeholders

Skills and Experience

• Relevant administrative qualification at tertiary level or several years’ experience working in a similar level influencing role
• Professional level of computer literacy and data entry skills
• Effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly
• Customer service orientation
• Attention to detail and accuracy
• Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
• Stress tolerance and the ability to maintain satisfactory work standards under pressure

Our Benefits inclusive of but not limited to

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award‑winning WesTrac Institute.
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 6334

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly supports the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.