Administrator/Coordinator

Wormald; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

Job summary

Wormald, a national fire protection leader, invites applications for an experienced Administrator/Coordinator based at Sydney Airport (Mascot). You will support the Operations Team with high quality administrative and operational coordination, assisting field staff, clients and third-party providers.

The role emphasizes relationship building, end-to-end administration of service calls and maintenance work orders, documentation, invoicing, pricing, and reporting, with strong written and verbal

Qualifications

• Experience delivering administrative support and customer service in a building services environment.
• Strong written and verbal communication with internal and external stakeholders.
• Proven ability to manage multiple tasks and meet deadlines.

Responsibilities

• Develop and foster close business relationships with all stakeholders.
• Act as conduit between field staff, subcontractors and suppliers to ensure timely completion of works.
• Develop knowledge of company processes to convey clear information to stakeholders.
• Manage end-to-end administration of service calls and preventative maintenance work orders.
• Prepare documentation, service docket pricing, purchase orders, invoicing and reports.
• Maintain accurate record management in Pronto CRM.]
• Provide quotations and company pricing when required.
• Follow up with clients to resolve outstanding issues.

Skills

Administration

Customer service

Coordination

Stakeholder management

MS Office

Pronto CRM

Time management

Multi-tasking

Communication skills

Tools

Pronto CRM

MS Office

Job description

Outstanding career opportunities with a national fire industry leader

About the Company

Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.

About the Role

Based in Sydney Airport (Mascot), an exciting opportunity has opened up for an experienced and motivated Administrator/Coordinator. This role supports the Sydney Airport Operations Team ensuring the seamless delivery of high-quality administrative and operational coordination and support to all stakeholders.

You will use your extensive administration and customer service experience ideally obtained in the building services industry to meet our customer service requirements. You will work directly with field supervisors, field technicians, clients and third-party providers, coordinating our client and business needs.

Your primary duties will include, but are not limited to:-

Developing and fostering close business relationships with all stakeholders

Acting as the conduit between field-based staff, subcontractors and suppliers to facilitate timely completion of works and resolve operational issues

Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to stakeholders

Managing end-to-end administration of service calls and preventative maintenance work orders

Preparing documentation, service docket pricing, purchase orders, invoicing and reports

Maintaining accurate record management in Pronto CRM system

Providing quotations and company standardised pricing, when required

Following up calls to clients to resolve outstanding issues

We require someone who possesses the following qualities:

A motivated self-starter with exceptional organisational skills

Ability to multi-task

Ability to achieve deadlines with excellent time management skills

Strong focus on delivering customer service excellence

High level of written and verbal communication skills

Proficient in Microsoft Office, Pronto (or other ERP's)

Previous experience working closely with internal and external stakeholders, including business customers is a must.

This is an outstanding opportunity for an individual who is highly motivated with excellent people skills. In return you will receive a competitive remuneration package with the prospect of career advancement opportunities for the right person.

Wormald recognises that a diverse workforce is essential to our ongoing business success and encourages applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.

Only shortlisted applicants will be contacted.